{"id":5771,"date":"2026-09-24T16:25:49","date_gmt":"2026-09-24T16:25:49","guid":{"rendered":"https:\/\/piyion.com\/?page_id=5771"},"modified":"2026-11-13T04:23:00","modified_gmt":"2026-11-13T04:23:00","slug":"chatbot-whatsapp-ia","status":"publish","type":"page","link":"https:\/\/piyion.com\/en\/chatbot-whatsapp-ia\/","title":{"rendered":"WhatsApp AI chatbot | Piyi AI"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"piyion-launch\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid pl-home vc_row-no-padding vc_row_1235827383\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-top vc_row_922709080\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_2108896107\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<nav class=\"pl-nav\" aria-label=\"Navigation\"><a class=\"pl-logo\" href=\"https:\/\/piyion.com\/en\/\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-logo-oficial-aprobado.png\" alt=\"\" width=\"40\" height=\"40\">Piyion<\/a><\/p>\n<div class=\"pl-navlinks\"><a href=\"#solucion\">Solution<\/a><a href=\"#preguntas\">Questions<\/a><a href=\"#contacto\">Request a demo \u2197<\/a><\/div>\n<\/nav>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<nav class=\"pyo-resource-nav\"><a class=\"pyo-inline-link\" href=\"\/en\/whatsapp-multiagente\/#calculadora\">Support workload calculator \u2197<\/a><a class=\"pyo-inline-link\" href=\"\/en\/mejores-crm-para-whatsapp-colombia\/#decidir-con-piyion\">CRM buyer checklist \u2197<\/a><\/nav>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_2108896107:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_922709080:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-hero vc_row_1172180961\"><div class=\"wpb_column vc_column_container vc_col-sm-7 vc_column_662959448\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-hero-copy\">\n<p class=\"pl-eye\">PIYI AI \u00b7 WHATSAPP FOR BUSINESSES<\/p>\n<h1>WhatsApp chatbot with <span class=\"pl-accent\">artificial intelligence<\/span><\/h1>\n<p class=\"pl-lead\">Piyi handles the first contact, answers using your business knowledge, and hands the context to a person when the conversation needs one.<\/p>\n<div class=\"pl-checks\">\n<div class=\"pl-check\"><i>\u2713<\/i><span>Automatic replies, even outside business hours.<\/span><\/div>\n<div class=\"pl-check\"><i>\u2713<\/i><span>Collects information to guide each request.<\/span><\/div>\n<div class=\"pl-check\"><i>\u2713<\/i><span>Your team and Piyi work together in one workflow.<\/span><\/div>\n<\/div>\n<div class=\"pl-actions\"><a class=\"pl-btn\" href=\"#contacto\">Explore Piyi AI <b aria-hidden=\"true\">\u2197<\/b><\/a><\/p>\n<div class=\"pl-price\">AI included in every plan<strong>From USD 99\/month<\/strong><\/div>\n<\/div>\n<p class=\"pl-fine\">The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_662959448:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"pl-form wpb_column vc_column_container vc_col-sm-5 vc_column_1694525435\" id=\"contacto\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"pl-eye\">SEE PIYION IN ACTION<\/p>\n<h2>See Piyi at work<\/h2>\n<p class=\"pl-form-intro\">Tell us which questions come up most often and how your team handles them today. We will show you what Piyi AI can do for your business. Every plan includes AI credits starting at USD 99\/month. Confirm your account activation during the gradual rollout.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5607-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"5607\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5771#wpcf7-f5607-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/5771#wpcf7-f5607-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5607\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5607-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"sh-cf7-body\"><p class=\"pf-price\">Plans from USD 99\/month \u00b7 No long-term commitment\n<\/p>\n<p class=\"piyion-contact-required\">Tell us how to contact you. The business details below are optional.\n<\/p>\n<p><label>Company *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"organization\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span><\/label>\n<\/p>\n<p><label>Your name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First and last name\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span><\/label>\n<\/p>\n<p><label>Work email *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"pf-correo\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"name@yourcompany.com\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><\/label>\n<\/p>\n<p><label>WhatsApp *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"whatsapp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+57 300 000 0000\" value=\"\" type=\"tel\" name=\"whatsapp\" \/><\/span><\/label>\n<\/p>\n<details class=\"piyion-brief\">\n\t<summary>Help us prepare your demo (optional)\n\t<\/summary>\n\t<p><label>Company website or Instagram<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"web\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"yourcompany.com\" value=\"\" type=\"text\" name=\"web\" \/><\/span><\/label>\n\t<\/p>\n\t<p><label>How many people handle chats today?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asesores\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-asesores\" aria-invalid=\"false\" name=\"asesores\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Solo yo\">Just me<\/option><option value=\"2 a 5 asesores\">2 to 5 agents<\/option><option value=\"6 a 15 asesores\">6 to 15 agents<\/option><option value=\"M\u00e1s de 15 asesores\">More than 15 agents<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>How many chats do you receive each day?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"chats\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-chats\" aria-invalid=\"false\" name=\"chats\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Menos de 20\">Fewer than 20<\/option><option value=\"20 a 50\">20 to 50<\/option><option value=\"51 a 150\">51 to 150<\/option><option value=\"M\u00e1s de 150\">More than 150<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>When do you want to implement?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tiempo\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-tiempo\" aria-invalid=\"false\" name=\"tiempo\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Esta semana\">This week<\/option><option value=\"Este mes\">This month<\/option><option value=\"En 1 a 3 meses\">In 1 to 3 months<\/option><option value=\"Solo estoy investigando\">I am just researching<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>Monthly budget for the platform<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"presupuesto\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-presupuesto\" aria-invalid=\"false\" name=\"presupuesto\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Menos de USD 99\">Less than USD 99<\/option><option value=\"USD 99 a 199\">USD 99 to 199<\/option><option value=\"USD 200 a 500\">USD 200 to 500<\/option><option value=\"M\u00e1s de USD 500\">More than USD 500<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/details>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-puntaje\" value=\"\" type=\"hidden\" name=\"puntaje\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-segmento\" value=\"\" type=\"hidden\" name=\"segmento\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-gclid\" value=\"\" type=\"hidden\" name=\"gclid\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-pagina\" value=\"\" type=\"hidden\" name=\"pagina\" \/>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"piyion-whatsapp-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"piyion-whatsapp-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I authorize contact by WhatsApp to respond to this request.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"I am interested\" \/>\n<\/p><\/div><input type=\"hidden\" name=\"piyion_form_language\" value=\"en\"><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1694525435:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1172180961:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-proof vc_row_311142162\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_658795279\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-proof-grid\">\n<div><span>One platform for your entire operation<\/span><strong>Piyi AI + agents + CRM<\/strong><\/div>\n<div><strong>+3.000<\/strong><span>connected users<\/span><\/div>\n<div><strong>+100<\/strong><span>companies use Piyion<\/span><\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_658795279:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_311142162:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div id=\"decidir-con-piyion\" class=\"vc_row wpb_row vc_inner vc_row-fluid pyo-row vc_row_502617633\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1279018048\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<\/p>\n<section class=\"pyo notranslate\" data-no-translation lang=\"en\" >\n<p class=\"pyo-eyebrow\">Decide with your real workflow<\/p>\n<h2>Evaluate AI with questions from your business<\/h2>\n<p>Start with repeatable tasks, a clear information source and a simple handoff to a person.<\/p>\n<ul>\n<li>Prepare ten common questions with the answers your business considers correct.<\/li>\n<li>Include three escalation situations: missing information, a commercial exception or a customer asking for an agent.<\/li>\n<li>Review accuracy, handling time and continuity of context before expanding the flow.<\/li>\n<\/ul>\n<p>All published plans include AI credits. Consumption depends on messages, context and workflow; credits are not a fixed number of customers served.<\/p>\n<div class=\"pyo-actions\"><a class=\"pyo-button\" href=\"#contacto\">I&#8217;m interested<\/a><a class=\"pyo-button pyo-secondary\" href=\"\/en\/whatsapp-multiagente\/#calculadora\">Calculate my support workload<\/a><\/div>\n<\/section>\n<p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1279018048:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_502617633:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><br \/>\n<div id=\"solucion\" class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-intro vc_row_1746815861\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1656632696\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">AI WORKS WITH YOUR TEAM<\/p>\n<h2>Automate the first response without losing context.<\/h2>\n<p>A useful chatbot needs to know your business and understand when a person should step in. Piyi helps welcome customers, understand their needs, and answer with information configured for your operation.<\/p>\n<p>When a question requires sales or support judgment, your team can continue the conversation in Piyion with the history available. The scope of automation is defined during implementation.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1656632696:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1746815861:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_808205882\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_1474507443\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">01 \/ RECEIVE<\/p>\n<h2>Respond when a question comes in<\/h2>\n<p>An after-hours message can become a missed opportunity if no one knows why the customer reached out.<\/p>\n<h3>First response with Piyi AI<\/h3>\n<p>Piyi welcomes the customer, answers common questions using the configured knowledge, and collects the information needed to guide the next step.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1474507443:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_975813549\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">First response with Piyi AI<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-chat.jpg\" alt=\"Responding to a new customer request in Piyion\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>Respond when a question comes in on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_975813549:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_808205882:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_1745629626\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_74038340\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">02 \/ HANDOFF<\/p>\n<h2>Hand over from AI to an agent with context<\/h2>\n<p>A handoff without history forces the customer to repeat the same information.<\/p>\n<h3>People and AI in one inbox<\/h3>\n<p>When a person is needed, your team continues in Piyion. They can review the conversation, assign an owner, and add notes for follow-up.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_74038340:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_1926538040\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">People and AI in one inbox<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-chat.jpg\" alt=\"Transferring a conversation from AI to an agent with its history in Piyion\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>Hand over from AI to an agent with context on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1926538040:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1745629626:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_65712454\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_445667650\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">03 \/ ORGANIZE<\/p>\n<h2>Bring every conversation into the CRM<\/h2>\n<p>A quick response means little if the opportunity has no owner or next action.<\/p>\n<h3>Follow-up after the response<\/h3>\n<p>Classify contacts, use tags, and organize opportunities in the Piyion pipeline. Automation supports the sales process while your team decides what to do next.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_445667650:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_1249594394\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">Follow-up after the response<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-crm.jpg\" alt=\"Connecting a conversation to Piyion CRM\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>Bring every conversation into the CRM on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1249594394:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_65712454:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_1483338227\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_870197257\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">FROM DEMO TO DAILY OPERATIONS<\/p>\n<h2>How to set up Piyi for your business<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-steps\">\n<article class=\"pl-step\">\n<h3>Map the questions<\/h3>\n<p>We identify frequently asked questions, business hours, channels, and points where service currently slows down.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Prepare the knowledge base<\/h3>\n<p>We organize the business information Piyi will use to guide its answers.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Define the handoff<\/h3>\n<p>We agree on which questions a person will handle and what context they should receive.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Review the workflow<\/h3>\n<p>Your team reviews the answers and adjusts the scope as it learns from conversations.<\/p>\n<\/article>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_870197257:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1483338227:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div id=\"crear-chatbot-whatsapp\" class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_1379099737\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1451161661\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<\/p>\n<section class=\"pl-reveal\">\n<div class=\"pl-head\">\n<p class=\"pl-eye\">PRACTICAL GUIDE<\/p>\n<h2>How to create a WhatsApp chatbot that helps your team<\/h2>\n<\/div>\n<p>Start with one clear task, such as answering opening hours, collecting request details, or guiding a common question. A useful chatbot needs accurate information and a clear path to a person; automatic replies alone are not enough.<\/p>\n<ol>\n<li><strong>Choose the questions:<\/strong> review real conversations and separate repeated questions from cases needing human judgment.<\/li>\n<li><strong>Prepare the knowledge:<\/strong> gather current hours, services, policies, and answers your team can verify.<\/li>\n<li><strong>Define the handoff:<\/strong> decide when Piyi should pass a chat to an agent and what context should follow it.<\/li>\n<li><strong>Test before expanding:<\/strong> try common, ambiguous, and after-hours questions; improve answers and escalation paths.<\/li>\n<li><strong>Measure and refine:<\/strong> review resolved questions, handoffs, and conversations that need CRM follow-up.<\/li>\n<\/ol>\n<p>In Piyion, Piyi AI answers using knowledge configured for the business, while the team can continue the conversation in the same workflow. Scope, channels, and activation depend on the plan and implementation; confirm them during a demo.<\/p>\n<p>When you are ready to implement it, follow the <a href=\"https:\/\/piyion.com\/en\/2026\/11\/05\/como-crear-chatbot-whatsapp-empresas\/\">guide to creating a WhatsApp chatbot<\/a> and prepare your team\u2019s first questions.<\/p>\n<\/section>\n<p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1451161661:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1379099737:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_1788776300\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_151878383\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">COMPARE BEFORE YOU DECIDE<\/p>\n<h2>Standalone chatbot vs. Piyi AI inside Piyion<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-table\">\n<table>\n<thead>\n<tr>\n<th>Need<\/th>\n<th>Separate workflow<\/th>\n<th>With Piyion<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th>Context<\/th>\n<td data-label=\"Separate workflow\">Answers disconnected from sales work.<\/td>\n<td data-label=\"Piyion\">Conversation and history available to the team.<\/td>\n<\/tr>\n<tr>\n<th>Human support<\/th>\n<td data-label=\"Separate workflow\">Handoff outside the workflow or done manually.<\/td>\n<td data-label=\"Piyion\">Continuity in the same multi-agent workflow.<\/td>\n<\/tr>\n<tr>\n<th>Follow-up<\/th>\n<td data-label=\"Separate workflow\">An answer does not always become a task.<\/td>\n<td data-label=\"Piyion\">Contacts, tags, and opportunities in the CRM.<\/td>\n<\/tr>\n<tr>\n<th>Scope<\/th>\n<td data-label=\"Separate workflow\">Depends on a generic setup.<\/td>\n<td data-label=\"Piyion\">Knowledge and flows defined for your business.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_151878383:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1788776300:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_539919883\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_459905188\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">CUSTOMER STORIES IN COLOMBIA<\/p>\n<h2>Companies organizing conversations with Piyion.<\/h2>\n<p>The scope of each implementation depends on the company&#8217;s process, team, and channels.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-grid four\">\n<article class=\"pl-case\"><span class=\"pl-tag\">SALES AND FOLLOW-UP<\/span><\/p>\n<h3>iCali<\/h3>\n<p>Organized support, sales tracking, and WhatsApp broadcast campaigns.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">DIGITAL SUPPORT<\/span><\/p>\n<h3>Panader\u00eda Montecarlo<\/h3>\n<p>A stronger digital channel and continuity in sales conversations.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">CHATBOT AND CHANNELS<\/span><\/p>\n<h3>Plater\u00eda Ram\u00edrez<\/h3>\n<p>Digital support and chatbot assistance to guide requests.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">AUTOMATION<\/span><\/p>\n<h3>Emssanar EPS<\/h3>\n<p>Automation of transactional processes and user support.<\/p>\n<\/article>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_459905188:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_539919883:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div id=\"preguntas\" class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-faq vc_row_1304498603\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1232236073\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">ANSWERS TO HELP YOU DECIDE<\/p>\n<h2>Frequently asked questions<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<details>\n<summary>What is Piyi AI?<\/summary>\n<p>Piyi is Piyion&#8217;s AI assistant. It can receive inquiries, answer using knowledge configured for your business, and collect information before handing the conversation to your team.<\/p>\n<\/details>\n<details>\n<summary>Can it respond outside business hours?<\/summary>\n<p>Yes. Automated support can receive and guide inquiries outside your team&#8217;s hours, according to the agreed setup.<\/p>\n<\/details>\n<details>\n<summary>Does Piyi replace my agents?<\/summary>\n<p>Piyi helps with the first response and repetitive questions. Your agents continue handling cases that need judgment, negotiation, or personal support.<\/p>\n<\/details>\n<details>\n<summary>Can it work with the CRM?<\/summary>\n<p>Piyi is part of the Piyion workflow, where your team can organize contacts, notes, and opportunities. We review the specific journey during the demo.<\/p>\n<\/details>\n<details>\n<summary>Which channels does it work on?<\/summary>\n<p>Piyi AI is offered as an omnichannel capability in the applicable plan. Available channels depend on the plan and each implementation&#8217;s setup.<\/p>\n<\/details>\n<details>\n<summary>How much does Piyi AI cost?<\/summary>\n<p>Every plan includes AI credits per paid billing cycle: Starter, USD 99 and 10,000 credits (up to 2,000 reference responses); Growth, USD 149 and 30,000 credits (up to 6,000); Business, USD 199 and 60,000 credits (up to 12,000); Pro, USD 299 and 150,000 credits (up to 30,000). The actual number of responses depends on usage. Confirm your account activation. Top-ups start at USD 10; Meta charges are separate.<\/p>\n<\/details>\n<details>\n<summary>Do I need the official WhatsApp API?<\/summary>\n<p>To run WhatsApp through a business platform, the channel must be configured in line with the WhatsApp Business Platform and Meta&#8217;s policies.<\/p>\n<\/details>\n<details>\n<summary>How can I see a demo?<\/summary>\n<p>Complete the form on this page. We will review your inquiries and show you a walkthrough tailored to your operation.<\/p>\n<\/details>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1232236073:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1304498603:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_2137768035\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_668331820\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">KEEP EXPLORING<\/p>\n<h2>Find the next answer for your operation.<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-links\"><a href=\"https:\/\/piyion.com\/en\/crm-whatsapp\/\">WhatsApp CRM<small>View content \u2197<\/small><\/a><a href=\"https:\/\/piyion.com\/en\/whatsapp-business-api\/\">WhatsApp Business API<small>View content \u2197<\/small><\/a><a href=\"https:\/\/piyion.com\/en\/precios\/\">Piyion pricing<small>View content \u2197<\/small><\/a><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_668331820:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_2137768035:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-close vc_row_2014337478\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_2087516602\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-close-panel pl-reveal\">\n<div class=\"pl-close-logo\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-logo-oficial-aprobado.png\" alt=\"Piyion\" width=\"58\" height=\"58\"><\/div>\n<p class=\"pl-eye\">YOUR NEXT STAGE STARTS HERE<\/p>\n<h2>Piyi responds. Your team moves forward.<\/h2>\n<p>Bring the first response, customer context, and sales follow-up together in one workflow.<\/p>\n<p><a class=\"pl-btn\" href=\"#contacto\">Explore Piyi AI <b aria-hidden=\"true\">\u2197<\/b><\/a><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_2087516602:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_2014337478:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_691695452\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_244301264\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<footer class=\"pl-footer\"><a href=\"https:\/\/piyion.com\/en\/\">Piyion \u00b7 Conversations. Team. Artificial intelligence.<\/a><a href=\"https:\/\/piyion.com\/en\/politica-de-privacidad\/\">Privacy policy<\/a><a href=\"https:\/\/piyion.com\/en\/blog\/\">Blog \u2197<\/a><a href=\"..\/terminos-y-condiciones\/\">Terms and conditions<\/a><a href=\"..\/politica-editorial\/\">Editorial policy<\/a><\/footer>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_244301264:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_691695452:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<div class=\"vc_row wpb_row vc_row-fluid vc_row_1554414559\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1134704923\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<\/p>\n<section class=\"py-resource notranslate\" data-no-translation lang=\"en\">\n<h2>What a chatbot should handle before a human handoff<\/h2>\n<p>A useful flow identifies the request, uses validated business information and preserves context for a person. Start with a bounded task such as inquiry classification or initial quote details.<\/p>\n<ul>\n<li>Test a question covered by the knowledge provided.<\/li>\n<li>Test a question without an available answer.<\/li>\n<li>Test an explicit request for a person.<\/li>\n<li>Test a mid-conversation change of intent.<\/li>\n<li>Test a case that needs individual review.<\/li>\n<\/ul>\n<p>See the <a href=\"\/en\/2026\/11\/05\/como-crear-chatbot-whatsapp-empresas\/\">chatbot setup guide<\/a> and <a href=\"\/en\/2026\/11\/10\/mensajes-bienvenida-ausencia-whatsapp-business\/\">welcome and away examples<\/a>. A basic automated reply is different from an AI agent; choose based on your process.<\/p>\n<\/section>\n<p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1134704923:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1554414559:not(.vc_parallax) { overflow: center!important; position: relative; }<\/style><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Automatiza la primera respuesta en WhatsApp con Piyi AI y entrega cada conversaci\u00f3n a tu equipo con contexto. Conoce c\u00f3mo funciona con Piyion.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_piyion_locale_copy":"{\"es_es\":{\"WhatsApp CRM\":\"CRM para WhatsApp\",\"WhatsApp Business API\":\"API de WhatsApp Business\",\"Piyion pricing\":\"Precios de Piyion\",\"Navigation\":\"Navegaci\u00f3n\",\"Solution\":\"Soluci\u00f3n\",\"Questions\":\"Preguntas\",\"Request a demo \u2197\":\"Solicitar una demo \u2197\",\"PIYI AI \u00b7 WHATSAPP FOR BUSINESSES\":\"PIYI AI \u00b7 WHATSAPP PARA EMPRESAS\",\"WhatsApp chatbot with\":\"Chatbot de WhatsApp con\",\"artificial intelligence\":\"inteligencia artificial\",\"Piyi handles the first contact, answers using your business knowledge, and hands the context to a person when the conversation needs one.\":\"Piyi atiende el primer contacto, responde con la informaci\u00f3n de tu negocio y entrega el contexto a una persona cuando la conversaci\u00f3n lo requiere.\",\"Automatic replies, even outside business hours.\":\"Respuestas autom\u00e1ticas, incluso fuera del horario de atenci\u00f3n.\",\"Collects information to guide each request.\":\"Recoge informaci\u00f3n para orientar cada solicitud.\",\"Your team and Piyi work together in one workflow.\":\"Tu equipo y Piyi trabajan en un mismo flujo.\",\"Explore Piyi AI\":\"Conoce Piyi AI\",\"AI included in every plan\":\"IA incluida en todos los planes\",\"From USD 99\/month\":\"Desde USD 99 al mes\",\"The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.\":\"El alcance depende de tu plan y configuraci\u00f3n. Las tarifas de mensajer\u00eda de Meta se cobran por separado cuando corresponda.\",\"SEE PIYION IN ACTION\":\"CONOCE PIYION EN ACCI\u00d3N\",\"See Piyi at work\":\"Mira c\u00f3mo trabaja Piyi\",\"Tell us which questions come up most often and how your team handles them today. We will show you what Piyi AI can do for your business. Every plan includes AI credits starting at USD 99\/month. Confirm your account activation during the gradual rollout.\":\"Cu\u00e9ntanos qu\u00e9 preguntas reciben con m\u00e1s frecuencia y c\u00f3mo las atiende hoy tu equipo. Te mostraremos qu\u00e9 puede hacer Piyi AI para tu negocio. Todos los planes incluyen cr\u00e9ditos de IA desde USD 99 al mes. Confirma la activaci\u00f3n de tu cuenta durante el despliegue gradual.\",\"One platform for your entire operation\":\"Una plataforma para toda tu operaci\u00f3n\",\"Piyi AI + agents + CRM\":\"Piyi AI + asesores + CRM\",\"connected users\":\"usuarios conectados\",\"companies use Piyion\":\"empresas usan Piyion\",\"AI WORKS WITH YOUR TEAM\":\"LA IA TRABAJA CON TU EQUIPO\",\"Automate the first response without losing context.\":\"Automatiza la primera respuesta sin perder el contexto.\",\"A useful chatbot needs to know your business and understand when a person should step in. Piyi helps welcome customers, understand their needs, and answer with information configured for your operation.\":\"Un chatbot \u00fatil necesita conocer tu negocio y reconocer cu\u00e1ndo debe intervenir una persona. Piyi ayuda a recibir clientes, entender sus necesidades y responder con informaci\u00f3n configurada para tu operaci\u00f3n.\",\"When a question requires sales or support judgment, your team can continue the conversation in Piyion with the history available. The scope of automation is defined during implementation.\":\"Cuando una consulta requiere criterio comercial o de soporte, tu equipo puede continuar la conversaci\u00f3n en Piyion con el historial disponible. El alcance de la automatizaci\u00f3n se define durante la implementaci\u00f3n.\",\"01 \/ RECEIVE\":\"01 \/ RECIBIR\",\"Respond when a question comes in\":\"Responde cuando llega una consulta\",\"An after-hours message can become a missed opportunity if no one knows why the customer reached out.\":\"Un mensaje fuera de horario puede convertirse en una oportunidad perdida si nadie sabe por qu\u00e9 escribi\u00f3 el cliente.\",\"First response with Piyi AI\":\"Primera respuesta con Piyi AI\",\"Piyi welcomes the customer, answers common questions using the configured knowledge, and collects the information needed to guide the next step.\":\"Piyi recibe al cliente, responde preguntas frecuentes con el conocimiento configurado y recoge la informaci\u00f3n necesaria para orientar el siguiente paso.\",\"PIYION \u00b7 YOUR OPERATION\":\"PIYION \u00b7 TU OPERACI\u00d3N\",\"Respond when a question comes in on the Piyion platform \u00b7 Piyion screenshot\":\"Responde cuando llega una consulta en la plataforma Piyion \u00b7 captura de Piyion\",\"02 \/ HANDOFF\":\"02 \/ TRASPASO\",\"Hand over from AI to an agent with context\":\"Pasa de la IA a un asesor con contexto\",\"A handoff without history forces the customer to repeat the same information.\":\"Un traspaso sin historial obliga al cliente a repetir la misma informaci\u00f3n.\",\"People and AI in one inbox\":\"Personas e IA en una misma bandeja\",\"When a person is needed, your team continues in Piyion. They can review the conversation, assign an owner, and add notes for follow-up.\":\"Cuando se necesita una persona, tu equipo contin\u00faa en Piyion. Puede revisar la conversaci\u00f3n, asignar un responsable y a\u00f1adir notas para el seguimiento.\",\"Hand over from AI to an agent with context on the Piyion platform \u00b7 Piyion screenshot\":\"Pasa de la IA a un asesor con contexto en la plataforma Piyion \u00b7 captura de Piyion\",\"03 \/ ORGANIZE\":\"03 \/ ORGANIZAR\",\"Bring every conversation into the CRM\":\"Lleva cada conversaci\u00f3n al CRM\",\"A quick response means little if the opportunity has no owner or next action.\":\"Una respuesta r\u00e1pida sirve de poco si la oportunidad no tiene responsable ni siguiente paso.\",\"Follow-up after the response\":\"Seguimiento despu\u00e9s de la respuesta\",\"Classify contacts, use tags, and organize opportunities in the Piyion pipeline. Automation supports the sales process while your team decides what to do next.\":\"Clasifica contactos, usa etiquetas y organiza oportunidades en el embudo de Piyion. La automatizaci\u00f3n apoya el proceso comercial mientras tu equipo decide qu\u00e9 hacer despu\u00e9s.\",\"Bring every conversation into the CRM on the Piyion platform \u00b7 Piyion screenshot\":\"Lleva cada conversaci\u00f3n al CRM en la plataforma Piyion \u00b7 captura de Piyion\",\"FROM DEMO TO DAILY OPERATIONS\":\"DE LA DEMO A LA OPERACI\u00d3N DIARIA\",\"How to set up Piyi for your business\":\"C\u00f3mo configurar Piyi para tu negocio\",\"Map the questions\":\"Identifica las preguntas\",\"We identify frequently asked questions, business hours, channels, and points where service currently slows down.\":\"Identificamos las preguntas frecuentes, los horarios, los canales y los puntos donde hoy se demora la atenci\u00f3n.\",\"Prepare the knowledge base\":\"Prepara la base de conocimiento\",\"We organize the business information Piyi will use to guide its answers.\":\"Organizamos la informaci\u00f3n del negocio que Piyi usar\u00e1 para orientar sus respuestas.\",\"Define the handoff\":\"Define el traspaso\",\"We agree on which questions a person will handle and what context they should receive.\":\"Acordamos qu\u00e9 consultas atender\u00e1 una persona y qu\u00e9 contexto recibir\u00e1.\",\"Review the workflow\":\"Revisa el flujo\",\"Your team reviews the answers and adjusts the scope as it learns from conversations.\":\"Tu equipo revisa las respuestas y ajusta el alcance a medida que aprende de las conversaciones.\",\"COMPARE BEFORE YOU DECIDE\":\"COMPARA ANTES DE DECIDIR\",\"Standalone chatbot vs. Piyi AI inside Piyion\":\"Chatbot independiente frente a Piyi AI en Piyion\",\"Need\":\"Necesidad\",\"Separate workflow\":\"Flujo separado\",\"With Piyion\":\"Con Piyion\",\"Context\":\"Contexto\",\"Answers disconnected from sales work.\":\"Respuestas desconectadas del trabajo comercial.\",\"Conversation and history available to the team.\":\"Conversaci\u00f3n e historial disponibles para el equipo.\",\"Human support\":\"Atenci\u00f3n humana\",\"Handoff outside the workflow or done manually.\":\"Traspaso fuera del flujo o realizado manualmente.\",\"Continuity in the same multi-agent workflow.\":\"Continuidad en el mismo flujo de varios asesores.\",\"Follow-up\":\"Seguimiento\",\"An answer does not always become a task.\":\"Una respuesta no siempre se convierte en una tarea.\",\"Contacts, tags, and opportunities in the CRM.\":\"Contactos, etiquetas y oportunidades en el CRM.\",\"Scope\":\"Alcance\",\"Depends on a generic setup.\":\"Depende de una configuraci\u00f3n gen\u00e9rica.\",\"Knowledge and flows defined for your business.\":\"Conocimiento y flujos definidos para tu negocio.\",\"CUSTOMER STORIES IN COLOMBIA\":\"HISTORIAS DE CLIENTES EN COLOMBIA\",\"Companies organizing conversations with Piyion.\":\"Empresas que organizan sus conversaciones con Piyion.\",\"The scope of each implementation depends on the company's process, team, and channels.\":\"El alcance de cada implementaci\u00f3n depende de los procesos, el equipo y los canales de la empresa.\",\"SALES AND FOLLOW-UP\":\"VENTAS Y SEGUIMIENTO\",\"Organized support, sales tracking, and WhatsApp broadcast campaigns.\":\"Atenci\u00f3n organizada, seguimiento comercial y campa\u00f1as masivas por WhatsApp.\",\"DIGITAL SUPPORT\":\"ATENCI\u00d3N DIGITAL\",\"A stronger digital channel and continuity in sales conversations.\":\"Un canal digital m\u00e1s s\u00f3lido y continuidad en las conversaciones comerciales.\",\"CHATBOT AND CHANNELS\":\"CHATBOT Y CANALES\",\"Digital support and chatbot assistance to guide requests.\":\"Atenci\u00f3n digital y apoyo de un chatbot para orientar solicitudes.\",\"AUTOMATION\":\"AUTOMATIZACI\u00d3N\",\"Automation of transactional processes and user support.\":\"Automatizaci\u00f3n de procesos transaccionales y atenci\u00f3n a usuarios.\",\"ANSWERS TO HELP YOU DECIDE\":\"RESPUESTAS PARA DECIDIR\",\"Frequently asked questions\":\"Preguntas frecuentes\",\"What is Piyi AI?\":\"\u00bfQu\u00e9 es Piyi AI?\",\"Piyi is Piyion's AI assistant. It can receive inquiries, answer using knowledge configured for your business, and collect information before handing the conversation to your team.\":\"Piyi es el asistente de inteligencia artificial de Piyion. Puede recibir consultas, responder con el conocimiento configurado para tu negocio y recoger informaci\u00f3n antes de entregar la conversaci\u00f3n a tu equipo.\",\"Can it respond outside business hours?\":\"\u00bfPuede responder fuera del horario de atenci\u00f3n?\",\"Yes. Automated support can receive and guide inquiries outside your team's hours, according to the agreed setup.\":\"S\u00ed. La atenci\u00f3n automatizada puede recibir y orientar consultas fuera del horario de tu equipo, seg\u00fan la configuraci\u00f3n acordada.\",\"Does Piyi replace my agents?\":\"\u00bfPiyi reemplaza a mis asesores?\",\"Piyi helps with the first response and repetitive questions. Your agents continue handling cases that need judgment, negotiation, or personal support.\":\"Piyi ayuda con la primera respuesta y las preguntas repetitivas. Tus asesores siguen atendiendo los casos que requieren criterio, negociaci\u00f3n o acompa\u00f1amiento personal.\",\"Can it work with the CRM?\":\"\u00bfPuede trabajar con el CRM?\",\"Piyi is part of the Piyion workflow, where your team can organize contacts, notes, and opportunities. We review the specific journey during the demo.\":\"Piyi forma parte del flujo de Piyion, donde tu equipo puede organizar contactos, notas y oportunidades. Revisamos el recorrido espec\u00edfico durante la demo.\",\"Which channels does it work on?\":\"\u00bfEn qu\u00e9 canales funciona?\",\"Piyi AI is offered as an omnichannel capability in the applicable plan. Available channels depend on the plan and each implementation's setup.\":\"Piyi AI se ofrece como una capacidad omnicanal en el plan correspondiente. Los canales disponibles dependen del plan y la configuraci\u00f3n de cada implementaci\u00f3n.\",\"How much does Piyi AI cost?\":\"\u00bfCu\u00e1nto cuesta Piyi AI?\",\"Every plan includes AI credits per paid billing cycle: Starter, USD 99 and 10,000 credits (up to 2,000 reference responses); Growth, USD 149 and 30,000 credits (up to 6,000); Business, USD 199 and 60,000 credits (up to 12,000); Pro, USD 299 and 150,000 credits (up to 30,000). The actual number of responses depends on usage. Confirm your account activation. Top-ups start at USD 10; Meta charges are separate.\":\"Todos los planes incluyen cr\u00e9ditos de IA por ciclo pagado: Starter, USD 99 y 10.000 cr\u00e9ditos (hasta 2.000 respuestas de referencia); Growth, USD 149 y 30.000 cr\u00e9ditos (hasta 6.000); Business, USD 199 y 60.000 cr\u00e9ditos (hasta 12.000); Pro, USD 299 y 150.000 cr\u00e9ditos (hasta 30.000). La cantidad real de respuestas depende del uso. Confirma la activaci\u00f3n de tu cuenta. Las recargas empiezan en USD 10; las tarifas de Meta se cobran por separado.\",\"Do I need the official WhatsApp API?\":\"\u00bfNecesito la API oficial de WhatsApp?\",\"To run WhatsApp through a business platform, the channel must be configured in line with the WhatsApp Business Platform and Meta's policies.\":\"Para usar WhatsApp mediante una plataforma empresarial, el canal debe configurarse conforme a la Plataforma de WhatsApp Business y las pol\u00edticas de Meta.\",\"How can I see a demo?\":\"\u00bfC\u00f3mo puedo ver una demo?\",\"Complete the form on this page. We will review your inquiries and show you a walkthrough tailored to your operation.\":\"Completa el formulario de esta p\u00e1gina. Revisaremos tus consultas y te mostraremos un recorrido adaptado a tu operaci\u00f3n.\",\"KEEP EXPLORING\":\"SIGUE EXPLORANDO\",\"Find the next answer for your operation.\":\"Encuentra la siguiente respuesta para tu operaci\u00f3n.\",\"View content \u2197\":\"Ver contenido \u2197\",\"YOUR NEXT STAGE STARTS HERE\":\"TU SIGUIENTE ETAPA COMIENZA AQU\u00cd\",\"Piyi responds. Your team moves forward.\":\"Piyi responde. Tu equipo avanza.\",\"Bring the first response, customer context, and sales follow-up together in one workflow.\":\"Re\u00fane la primera respuesta, el contexto del cliente y el seguimiento comercial en un mismo flujo.\",\"Piyion \u00b7 Conversations. Team. Artificial intelligence.\":\"Piyion \u00b7 Conversaciones. Equipo. Inteligencia artificial.\",\"Privacy policy\":\"Pol\u00edtica de privacidad\",\"Terms and conditions\":\"T\u00e9rminos y condiciones\",\"Editorial policy\":\"Pol\u00edtica editorial\",\"The scope of each implementation depends on the company&#8217;s process, team, and channels.\":\"El alcance de cada implementaci\u00f3n depende de los procesos, el equipo y los canales de la empresa.\",\"Piyi is Piyion&#8217;s AI assistant. It can receive inquiries, answer using knowledge configured for your business, and collect information before handing the conversation to your team.\":\"Piyi es el asistente de inteligencia artificial de Piyion. Puede recibir consultas, responder con el conocimiento configurado para tu negocio y recoger informaci\u00f3n antes de entregar la conversaci\u00f3n a tu equipo.\",\"Yes. Automated support can receive and guide inquiries outside your team&#8217;s hours, according to the agreed setup.\":\"S\u00ed. La atenci\u00f3n automatizada puede recibir y orientar consultas fuera del horario de tu equipo, seg\u00fan la configuraci\u00f3n acordada.\",\"Piyi AI is offered as an omnichannel capability in the applicable plan. Available channels depend on the plan and each implementation&#8217;s setup.\":\"Piyi AI se ofrece como una capacidad omnicanal en el plan correspondiente. Los canales disponibles dependen del plan y la configuraci\u00f3n de cada implementaci\u00f3n.\",\"To run WhatsApp through a business platform, the channel must be configured in line with the WhatsApp Business Platform and Meta&#8217;s policies.\":\"Para usar WhatsApp mediante una plataforma empresarial, el canal debe configurarse conforme a la Plataforma de WhatsApp Business y las pol\u00edticas de Meta.\",\"The scope of each implementation depends on the company\u2019s process, team, and channels.\":\"El alcance de cada implementaci\u00f3n depende de los procesos, el equipo y los canales de la empresa.\",\"Piyi is Piyion\u2019s AI assistant. It can receive inquiries, answer using knowledge configured for your business, and collect information before handing the conversation to your team.\":\"Piyi es el asistente de inteligencia artificial de Piyion. Puede recibir consultas, responder con el conocimiento configurado para tu negocio y recoger informaci\u00f3n antes de entregar la conversaci\u00f3n a tu equipo.\",\"Yes. Automated support can receive and guide inquiries outside your team\u2019s hours, according to the agreed setup.\":\"S\u00ed. La atenci\u00f3n automatizada puede recibir y orientar consultas fuera del horario de tu equipo, seg\u00fan la configuraci\u00f3n acordada.\",\"Piyi AI is offered as an omnichannel capability in the applicable plan. Available channels depend on the plan and each implementation\u2019s setup.\":\"Piyi AI se ofrece como una capacidad omnicanal en el plan correspondiente. Los canales disponibles dependen del plan y la configuraci\u00f3n de cada implementaci\u00f3n.\",\"To run WhatsApp through a business platform, the channel must be configured in line with the WhatsApp Business Platform and Meta\u2019s policies.\":\"Para usar WhatsApp mediante una plataforma empresarial, el canal debe configurarse conforme a la Plataforma de WhatsApp Business y las pol\u00edticas de Meta.\"},\"en\":{\"\u2014Por favor, elige una opci\u00f3n\u2014\":\"\u2014Please choose an option\u2014\",\"Responde cuando llega una consulta en la plataforma Piyion\":\"Responding to a new customer request in Piyion\",\"Pasa de la IA al asesor con contexto en la plataforma Piyion\":\"Transferring a conversation from AI to an agent with its history in Piyion\",\"Lleva cada conversaci\u00f3n al CRM en la plataforma Piyion\":\"Connecting a conversation to Piyion CRM\",\"Operaci\u00f3n separada\":\"Separate workflow\",\"Chatbot para WhatsApp con IA: Piyi | Piyion\":\"AI WhatsApp chatbot: Piyi | Piyion\",\"Configura un chatbot para WhatsApp con IA, responde preguntas frecuentes y transfiere conversaciones a tu equipo con contexto en Piyion.\":\"Set up an AI WhatsApp chatbot, answer common questions and hand conversations to your team with context using Piyi by Piyion.\"}}","_piyion_locale_content":"","_piyion_locale_excerpt":"","footnotes":""},"class_list":["post-5771","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbot para WhatsApp con IA: Piyi | Piyion<\/title>\n<meta name=\"description\" content=\"Configura un chatbot para WhatsApp con IA, responde preguntas frecuentes y transfiere conversaciones a tu equipo con contexto en Piyion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/piyion.com\/en\/chatbot-whatsapp-ia\/\" 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