{"id":5773,"date":"2026-09-24T16:25:51","date_gmt":"2026-09-24T16:25:51","guid":{"rendered":"https:\/\/piyion.com\/?page_id=5773"},"modified":"2026-11-13T04:23:02","modified_gmt":"2026-11-13T04:23:02","slug":"crm-instagram-whatsapp","status":"publish","type":"page","link":"https:\/\/piyion.com\/en\/crm-instagram-whatsapp\/","title":{"rendered":"CRM for Instagram and WhatsApp"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"piyion-launch\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid pl-home vc_row-no-padding vc_row_93395637\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-top vc_row_1106551056\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_249448293\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<nav class=\"pl-nav\" aria-label=\"Navigation\"><a class=\"pl-logo\" href=\"https:\/\/piyion.com\/en\/\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-logo-oficial-aprobado.png\" alt=\"\" width=\"40\" height=\"40\">Piyion<\/a><\/p>\n<div class=\"pl-navlinks\"><a href=\"#solucion\">Solution<\/a><a href=\"#preguntas\">Questions<\/a><a href=\"#contacto\">Request a demo \u2197<\/a><\/div>\n<\/nav>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_249448293:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1106551056:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-hero vc_row_2133287761\"><div class=\"wpb_column vc_column_container vc_col-sm-7 vc_column_1776222641\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-hero-copy\">\n<p class=\"pl-eye\">INSTAGRAM + WHATSAPP IN ONE WORKFLOW<\/p>\n<h1>CRM for Instagram and WhatsApp <span class=\"pl-accent\">in one inbox<\/span><\/h1>\n<p class=\"pl-lead\">Handle Instagram and WhatsApp messages, keep the context for each contact, and turn conversations into opportunities for your team.<\/p>\n<div class=\"pl-checks\">\n<div class=\"pl-check\"><i>\u2713<\/i><span>One inbox to coordinate support across both channels.<\/span><\/div>\n<div class=\"pl-check\"><i>\u2713<\/i><span>Assignment, history, tags, and notes for the team.<\/span><\/div>\n<div class=\"pl-check\"><i>\u2713<\/i><span>CRM with a pipeline and sales follow-up.<\/span><\/div>\n<\/div>\n<div class=\"pl-actions\"><a class=\"pl-btn\" href=\"#contacto\">Connect my channels <b aria-hidden=\"true\">\u2197<\/b><\/a><\/p>\n<div class=\"pl-price\">Growth plan from<strong>USD 149\/month<\/strong><\/div>\n<\/div>\n<p class=\"pl-fine\">The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1776222641:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"pl-form wpb_column vc_column_container vc_col-sm-5 vc_column_286242829\" id=\"contacto\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"pl-eye\">SEE PIYION IN ACTION<\/p>\n<h2>Organize your conversations<\/h2>\n<p class=\"pl-form-intro\">Tell us which channels your company uses and how many people respond. We will show you how to connect support with sales follow-up. The form shows Piyion&#8217;s base price; the Growth plan starts at USD 149\/month.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5607-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"5607\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5773#wpcf7-f5607-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/5773#wpcf7-f5607-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5607\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5607-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"sh-cf7-body\"><p class=\"pf-price\">Plans from USD 99\/month \u00b7 No long-term commitment\n<\/p>\n<p class=\"piyion-contact-required\">Tell us how to contact you. The business details below are optional.\n<\/p>\n<p><label>Company *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"organization\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span><\/label>\n<\/p>\n<p><label>Your name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First and last name\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span><\/label>\n<\/p>\n<p><label>Work email *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"pf-correo\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"name@yourcompany.com\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><\/label>\n<\/p>\n<p><label>WhatsApp *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"whatsapp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+57 300 000 0000\" value=\"\" type=\"tel\" name=\"whatsapp\" \/><\/span><\/label>\n<\/p>\n<details class=\"piyion-brief\">\n\t<summary>Help us prepare your demo (optional)\n\t<\/summary>\n\t<p><label>Company website or Instagram<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"web\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"yourcompany.com\" value=\"\" type=\"text\" name=\"web\" \/><\/span><\/label>\n\t<\/p>\n\t<p><label>How many people handle chats today?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asesores\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-asesores\" aria-invalid=\"false\" name=\"asesores\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Solo yo\">Just me<\/option><option value=\"2 a 5 asesores\">2 to 5 agents<\/option><option value=\"6 a 15 asesores\">6 to 15 agents<\/option><option value=\"M\u00e1s de 15 asesores\">More than 15 agents<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>How many chats do you receive each day?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"chats\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-chats\" aria-invalid=\"false\" name=\"chats\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Menos de 20\">Fewer than 20<\/option><option value=\"20 a 50\">20 to 50<\/option><option value=\"51 a 150\">51 to 150<\/option><option value=\"M\u00e1s de 150\">More than 150<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>When do you want to implement?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tiempo\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-tiempo\" aria-invalid=\"false\" name=\"tiempo\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Esta semana\">This week<\/option><option value=\"Este mes\">This month<\/option><option value=\"En 1 a 3 meses\">In 1 to 3 months<\/option><option value=\"Solo estoy investigando\">I am just researching<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>Monthly budget for the platform<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"presupuesto\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-presupuesto\" aria-invalid=\"false\" name=\"presupuesto\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Menos de USD 99\">Less than USD 99<\/option><option value=\"USD 99 a 199\">USD 99 to 199<\/option><option value=\"USD 200 a 500\">USD 200 to 500<\/option><option value=\"M\u00e1s de USD 500\">More than USD 500<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/details>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-puntaje\" value=\"\" type=\"hidden\" name=\"puntaje\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-segmento\" value=\"\" type=\"hidden\" name=\"segmento\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-gclid\" value=\"\" type=\"hidden\" name=\"gclid\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-pagina\" value=\"\" type=\"hidden\" name=\"pagina\" \/>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"piyion-whatsapp-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"piyion-whatsapp-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I authorize contact by WhatsApp to respond to this request.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"I am interested\" \/>\n<\/p><\/div><input type=\"hidden\" name=\"piyion_form_language\" value=\"en\"><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_286242829:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_2133287761:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-proof vc_row_1635547698\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_816596109\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-proof-grid\">\n<div><span>One platform for your entire operation<\/span><strong>Instagram + WhatsApp + CRM<\/strong><\/div>\n<div><strong>+3.000<\/strong><span>connected users<\/span><\/div>\n<div><strong>+100<\/strong><span>companies use Piyion<\/span><\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_816596109:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1635547698:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div id=\"solucion\" class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-intro vc_row_1429528400\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1373830045\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">CHANNELS WITH SHARED CONTEXT<\/p>\n<h2>Customers change channels. Your team keeps the conversation going.<\/h2>\n<p>A contact may comment on a post, write on Instagram, and then continue on WhatsApp. When each channel is separate, it is hard to know what was promised and who should respond.<\/p>\n<p>Piyion brings digital support into one team workflow: assign conversations, keep channel history, and organize the next sales step in its CRM. Available channels depend on your plan and setup.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1373830045:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1429528400:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_1979187930\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_82637661\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">01 \/ CENTRALIZE<\/p>\n<h2>Instagram and WhatsApp in one workflow<\/h2>\n<p>Switching between apps wastes time and makes it harder for agents to coordinate replies.<\/p>\n<h3>Shared inbox for your team<\/h3>\n<p>Bring WhatsApp and Instagram support together according to your plan. Assign owners and view history to respond with more context.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_82637661:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_375604673\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">Shared inbox for your team<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-chat.jpg\" alt=\"Instagram and WhatsApp conversations in one Piyion inbox\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>Instagram and WhatsApp in one workflow on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_375604673:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1979187930:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_1680790559\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_1840782452\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">02 \/ CONVERT<\/p>\n<h2>Every message can start an opportunity<\/h2>\n<p>A message saying &#8216;I would like more information&#8217; needs a next step, not just a quick reply.<\/p>\n<h3>CRM connected to the conversation<\/h3>\n<p>Classify contacts, add notes, move opportunities through stages, and follow up in a process visible to sales and support.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1840782452:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_2098290311\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">CRM connected to the conversation<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-crm.jpg\" alt=\"A message becomes a sales opportunity in Piyion\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>Every message can start an opportunity on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_2098290311:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1680790559:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_1905332949\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_12347035\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">03 \/ ENGAGE<\/p>\n<h2>From comments to new conversations<\/h2>\n<p>Posts generate interest that is lost if the team cannot respond and continue the conversation.<\/p>\n<h3>Comment automation<\/h3>\n<p>Piyion can automatically reply to Instagram and Facebook comments and continue the conversation in your workflow, according to the available setup.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_12347035:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_610710765\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">Comment automation<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-campaign.jpg\" alt=\"Starting a conversation from a comment in Piyion\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>From comments to new conversations on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_610710765:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1905332949:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_185297730\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_815270957\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">FROM DEMO TO DAILY OPERATIONS<\/p>\n<h2>How to connect your channels with Piyion<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-steps\">\n<article class=\"pl-step\">\n<h3>Review your channels<\/h3>\n<p>We identify where messages arrive and how much volume each team receives.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Define owners<\/h3>\n<p>We agree on how conversations are assigned and what information the team needs to see.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Connect the CRM<\/h3>\n<p>We organize stages, tags, and follow-up actions for each opportunity.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>We prepare the team<\/h3>\n<p>We validate the workflow and support your team&#8217;s daily use of the inbox.<\/p>\n<\/article>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_815270957:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_185297730:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_1715990226\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_215381138\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">COMPARE BEFORE YOU DECIDE<\/p>\n<h2>Separate channels vs. one Piyion workflow<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-table\">\n<table>\n<thead>\n<tr>\n<th>Need<\/th>\n<th>Separate workflow<\/th>\n<th>With Piyion<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th>Support<\/th>\n<td data-label=\"Operaci\u00f3n separada\">Agents switch between apps.<\/td>\n<td data-label=\"Piyion\">Shared inbox for the included channels.<\/td>\n<\/tr>\n<tr>\n<th>Ownership<\/th>\n<td data-label=\"Operaci\u00f3n separada\">It is hard to know who follows up on each case.<\/td>\n<td data-label=\"Piyion\">Assignment and visibility for the team.<\/td>\n<\/tr>\n<tr>\n<th>History<\/th>\n<td data-label=\"Operaci\u00f3n separada\">Information scattered across chats.<\/td>\n<td data-label=\"Piyion\">Conversation context available on the platform.<\/td>\n<\/tr>\n<tr>\n<th>Sales<\/th>\n<td data-label=\"Operaci\u00f3n separada\">Manual follow-up for each interested contact.<\/td>\n<td data-label=\"Piyion\">CRM, pipeline, notes, and a next step.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_215381138:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1715990226:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_781042310\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_805578807\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">CUSTOMER STORIES IN COLOMBIA<\/p>\n<h2>Companies organizing conversations with Piyion.<\/h2>\n<p>The scope of each implementation depends on the company&#8217;s process, team, and channels.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-grid four\">\n<article class=\"pl-case\"><span class=\"pl-tag\">SALES AND FOLLOW-UP<\/span><\/p>\n<h3>iCali<\/h3>\n<p>Organized support, sales tracking, and WhatsApp broadcast campaigns.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">DIGITAL SUPPORT<\/span><\/p>\n<h3>Panader\u00eda Montecarlo<\/h3>\n<p>A stronger digital channel and continuity in sales conversations.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">CHATBOT AND CHANNELS<\/span><\/p>\n<h3>Plater\u00eda Ram\u00edrez<\/h3>\n<p>Digital support and chatbot assistance to guide requests.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">AUTOMATION<\/span><\/p>\n<h3>Emssanar EPS<\/h3>\n<p>Automation of transactional processes and user support.<\/p>\n<\/article>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_805578807:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_781042310:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div id=\"preguntas\" class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-faq vc_row_1291479413\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_658128771\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">ANSWERS TO HELP YOU DECIDE<\/p>\n<h2>Frequently asked questions<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<details>\n<summary>Does Piyion connect Instagram and WhatsApp?<\/summary>\n<p>Yes. The published Growth plan includes WhatsApp, web chat, Instagram, and Messenger. Activating each channel depends on its requirements and the agreed setup.<\/p>\n<\/details>\n<details>\n<summary>Can several agents reply?<\/summary>\n<p>Yes. Piyion lets you assign conversations and keep history for multi-agent support, according to the users included in your plan.<\/p>\n<\/details>\n<details>\n<summary>Does the CRM bring contacts from both channels together?<\/summary>\n<p>Piyion lets you organize contacts and opportunities within the support workflow. During the demo, we review how contacts from your channels will be identified and followed up.<\/p>\n<\/details>\n<details>\n<summary>Can Instagram comments be automated?<\/summary>\n<p>Piyion offers automation for Instagram and Facebook comments to respond to interest generated by posts. We confirm the scope during implementation.<\/p>\n<\/details>\n<details>\n<summary>Can Piyi AI help on these channels?<\/summary>\n<p>Piyi AI is included through credits in every plan. We review the available channels and flows for your operation according to the plan and agreed setup.<\/p>\n<\/details>\n<details>\n<summary>How much does it cost to get started?<\/summary>\n<p>The Growth plan is listed from USD 149 per month and includes WhatsApp, web chat, Instagram, and Messenger. Meta messaging fees are charged separately where applicable.<\/p>\n<\/details>\n<details>\n<summary>Do I need business accounts?<\/summary>\n<p>Each channel must meet Meta&#8217;s requirements and the setup of the accounts your company uses. Our team reviews your case before activation.<\/p>\n<\/details>\n<details>\n<summary>How do I request a demo?<\/summary>\n<p>Complete the form. We will show you a support and CRM workflow with the channels you need.<\/p>\n<\/details>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_658128771:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1291479413:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_2029514088\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_2065885470\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">KEEP EXPLORING<\/p>\n<h2>Find the next answer for your operation.<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-links\"><a href=\"https:\/\/piyion.com\/en\/crm-whatsapp\/\">WhatsApp CRM<small>View content \u2197<\/small><\/a><a href=\"https:\/\/piyion.com\/en\/whatsapp-multiagente\/\">Multi-agent WhatsApp<small>View content \u2197<\/small><\/a><a href=\"https:\/\/piyion.com\/en\/precios\/\">Piyion pricing<small>View content \u2197<\/small><\/a><\/div>\n<p>Explore also <a href=\"https:\/\/piyion.com\/en\/chatbot-whatsapp-ia\/\">Piyion\u2019s WhatsApp AI chatbot<\/a>.<\/p>\n<p>For social comment automations, see <a href=\"https:\/\/piyion.com\/en\/2026\/09\/14\/como-automatizar-comentarios-de-instagram-y-facebook-y-convertirlos-en-conversaciones\/\">our Instagram and Facebook comments guide<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_2065885470:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_2029514088:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-close vc_row_1493347794\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1150051038\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-close-panel pl-reveal\">\n<div class=\"pl-close-logo\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-logo-oficial-aprobado.png\" alt=\"Piyion\" width=\"58\" height=\"58\"><\/div>\n<p class=\"pl-eye\">YOUR NEXT STAGE STARTS HERE<\/p>\n<h2>Two channels. One team with context.<\/h2>\n<p>Connect Instagram and WhatsApp support to the CRM and follow up on every opportunity.<\/p>\n<p><a class=\"pl-btn\" href=\"#contacto\">Connect my channels <b aria-hidden=\"true\">\u2197<\/b><\/a><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1150051038:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1493347794:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_1004965991\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_866693556\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<footer class=\"pl-footer\"><a href=\"https:\/\/piyion.com\/en\/\">Piyion \u00b7 Conversations. Team. Artificial intelligence.<\/a><a href=\"https:\/\/piyion.com\/en\/politica-de-privacidad\/\">Privacy policy<\/a><a href=\"https:\/\/piyion.com\/en\/blog\/\">Blog \u2197<\/a><a href=\"..\/terminos-y-condiciones\/\">Terms and conditions<\/a><a href=\"..\/politica-editorial\/\">Editorial policy<\/a><\/footer>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_866693556:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1004965991:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<div class=\"vc_row wpb_row vc_row-fluid vc_row_1373267060\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_812063816\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<\/p>\n<section class=\"py-resource notranslate\" data-no-translation lang=\"en\">\n<h2>Turn entry points into owned opportunities<\/h2>\n<p>A profile or post can lead visitors to a chat. Record identifiable source, need and next step. An opening message is useful context, not exact campaign attribution.<\/p>\n<ul>\n<li><a href=\"\/en\/2026\/11\/10\/poner-link-whatsapp-instagram\/\">Add WhatsApp to Instagram<\/a>.<\/li>\n<li><a href=\"\/en\/2026\/11\/10\/poner-whatsapp-pagina-facebook\/\">Connect a Facebook Page<\/a>.<\/li>\n<li><a href=\"\/en\/2026\/11\/10\/embudo-ventas-whatsapp\/\">Define a sales pipeline<\/a>.<\/li>\n<\/ul>\n<h3>Does a link combine all my messages?<\/h3>\n<p>No. A link opens a conversation. Combined channel operation depends on platform connections, permissions and contracted capabilities.<\/p>\n<\/section>\n<p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_812063816:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1373267060:not(.vc_parallax) { overflow: center!important; position: relative; }<\/style><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Re\u00fane conversaciones de Instagram y WhatsApp, asigna responsables y da seguimiento comercial desde el CRM de Piyion.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_piyion_locale_copy":"{\"es_es\":{\"FROM DEMO TO DAILY OPERATIONS\":\"DE LA DEMO AL TRABAJO DIARIO\",\"WhatsApp CRM\":\"CRM para WhatsApp\",\"Piyion pricing\":\"Planes de Piyion\",\"Terms and conditions\":\"T\u00e9rminos y condiciones\",\"Editorial policy\":\"Pol\u00edtica editorial\",\"Navigation\":\"Navegaci\u00f3n\",\"INSTAGRAM + WHATSAPP IN ONE WORKFLOW\":\"INSTAGRAM Y WHATSAPP EN UN SOLO LUGAR\",\"CRM for Instagram and WhatsApp\":\"CRM para Instagram y WhatsApp\",\"in one inbox\":\"en una sola bandeja\",\"Handle Instagram and WhatsApp messages, keep the context for each contact, and turn conversations into opportunities for your team.\":\"Atiende mensajes de Instagram y WhatsApp, conserva el historial de cada contacto y convierte las conversaciones en oportunidades de venta para tu equipo.\",\"One inbox to coordinate support across both channels.\":\"Una bandeja para coordinar la atenci\u00f3n en ambos canales.\",\"Assignment, history, tags, and notes for the team.\":\"Asignaci\u00f3n de conversaciones, historial, etiquetas y notas para el equipo.\",\"CRM with a pipeline and sales follow-up.\":\"CRM con embudo de ventas y seguimiento comercial.\",\"Connect my channels\":\"Conectar mis canales\",\"Growth plan from\":\"Plan Growth desde\",\"USD 149\/month\":\"USD 149 al mes\",\"The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.\":\"El alcance depende del plan y la configuraci\u00f3n. Las tarifas de mensajer\u00eda de Meta se cobran por separado cuando correspondan.\",\"Organize your conversations\":\"Organiza tus conversaciones\",\"Tell us which channels your company uses and how many people respond. We will show you how to connect support with sales follow-up. The form shows Piyion\u2019s base price; the Growth plan starts at USD 149\/month.\":\"Cu\u00e9ntanos qu\u00e9 canales usa tu empresa y cu\u00e1ntas personas responden. Te mostraremos c\u00f3mo conectar la atenci\u00f3n con el seguimiento comercial. El formulario muestra el precio base de Piyion. El plan Growth comienza en USD 149 al mes.\",\"CANALES WITH SHARED CONTEXT\":\"CANALES CON HISTORIAL COMPARTIDO\",\"Customers change channels. Your team keeps the conversation going.\":\"Tus clientes cambian de canal. Tu equipo puede continuar la conversaci\u00f3n.\",\"A contact may comment on a post, write on Instagram, and then continue on WhatsApp. When each channel is separate, it is hard to know what was promised and who should respond.\":\"Un cliente puede comentar una publicaci\u00f3n, escribir por Instagram y despu\u00e9s seguir por WhatsApp. Cuando cada canal se gestiona por separado, cuesta saber qu\u00e9 se le prometi\u00f3 y qui\u00e9n debe responderle.\",\"Piyion brings digital support into one team workflow: assign conversations, keep channel history, and organize the next sales step in its CRM. Available channels depend on your plan and setup.\":\"Con Piyion, tu equipo puede asignar conversaciones, consultar el historial de cada canal y registrar el siguiente paso en el CRM. Los canales disponibles dependen del plan y la configuraci\u00f3n.\",\"01 \/ CENTRALIZE\":\"01 \/ CENTRALIZA\",\"Instagram and WhatsApp in one workflow\":\"Instagram y WhatsApp en un mismo flujo de atenci\u00f3n\",\"Switching between apps wastes time and makes it harder for agents to coordinate replies.\":\"Cambiar de aplicaci\u00f3n hace perder tiempo y dificulta que los asesores coordinen sus respuestas.\",\"Shared inbox for your team\":\"Una bandeja compartida para tu equipo\",\"Bring WhatsApp and Instagram support together according to your plan. Assign owners and view history to respond with more context.\":\"Re\u00fane la atenci\u00f3n de WhatsApp e Instagram seg\u00fan tu plan. Asigna responsables y consulta el historial antes de responder.\",\"Instagram and WhatsApp in one workflow on the Piyion platform \u00b7 Piyion screenshot\":\"Instagram y WhatsApp en un mismo flujo de atenci\u00f3n \u00b7 Captura de Piyion\",\"02 \/ CONVERT\":\"02 \/ CONVIERTE\",\"Every message can start an opportunity\":\"Una oportunidad puede empezar con un mensaje\",\"A message saying \u2018I would like more information\u2019 needs a next step, not just a quick reply.\":\"Cuando alguien escribe \u00abQuiero m\u00e1s informaci\u00f3n\u00bb, conviene acordar un siguiente paso adem\u00e1s de responderle.\",\"CRM connected to the conversation\":\"Un CRM conectado con la conversaci\u00f3n\",\"Classify contacts, add notes, move opportunities through stages, and follow up in a process visible to sales and support.\":\"Clasifica contactos, agrega notas, mueve las oportunidades entre etapas y deja el seguimiento a la vista de ventas y atenci\u00f3n.\",\"Every message can start an opportunity on the Piyion platform \u00b7 Piyion screenshot\":\"Oportunidad de venta creada desde una conversaci\u00f3n \u00b7 Captura de Piyion\",\"From comments to new conversations\":\"De los comentarios a nuevas conversaciones\",\"Posts generate interest that is lost if the team cannot respond and continue the conversation.\":\"Las publicaciones generan inter\u00e9s. Si el equipo tarda en responder, puede perder la oportunidad de continuar la conversaci\u00f3n.\",\"Piyion can automatically reply to Instagram and Facebook comments and continue the conversation in your workflow, according to the available setup.\":\"Seg\u00fan la configuraci\u00f3n, Piyion puede responder autom\u00e1ticamente a comentarios de Instagram y Facebook y permitir que tu equipo contin\u00fae la conversaci\u00f3n.\",\"From comments to new conversations on the Piyion platform \u00b7 Piyion screenshot\":\"Conversaci\u00f3n iniciada a partir de un comentario \u00b7 Captura de Piyion\",\"How to connect your channels with Piyion\":\"C\u00f3mo conectar tus canales con Piyion\",\"Review your channels\":\"Revisamos tus canales\",\"We identify where messages arrive and how much volume each team receives.\":\"Identificamos por d\u00f3nde llegan los mensajes y cu\u00e1ntos recibe cada equipo.\",\"Define owners\":\"Definimos responsables\",\"We agree on how conversations are assigned and what information the team needs to see.\":\"Acordamos c\u00f3mo asignar las conversaciones y qu\u00e9 informaci\u00f3n necesita ver el equipo.\",\"Connect the CRM\":\"Conectamos el CRM\",\"We organize stages, tags, and follow-up actions for each opportunity.\":\"Organizamos las etapas, etiquetas y acciones de seguimiento de cada oportunidad.\",\"We validate the workflow and support your team\u2019s daily use of the inbox.\":\"Validamos el proceso y acompa\u00f1amos al equipo en el uso diario de la bandeja.\",\"Separate channels vs. one Piyion workflow\":\"Canales separados o una bandeja compartida en Piyion\",\"Separate workflow\":\"Con canales separados\",\"With Piyion\":\"Con Piyion\",\"Support\":\"Atenci\u00f3n\",\"Agents switch between apps.\":\"Los asesores cambian de aplicaci\u00f3n.\",\"Shared inbox for the included channels.\":\"Una bandeja compartida para los canales incluidos.\",\"Ownership\":\"Responsables\",\"It is hard to know who follows up on each case.\":\"Cuesta saber qui\u00e9n lleva cada caso.\",\"Assignment and visibility for the team.\":\"El equipo puede ver a qui\u00e9n se asign\u00f3 cada conversaci\u00f3n.\",\"History\":\"Historial\",\"Information scattered across chats.\":\"La informaci\u00f3n queda dispersa entre varios chats.\",\"Conversation context available on the platform.\":\"El historial de la conversaci\u00f3n est\u00e1 disponible en la plataforma.\",\"Manual follow-up for each interested contact.\":\"El asesor lleva por su cuenta el seguimiento de cada interesado.\",\"CRM, pipeline, notes, and a next step.\":\"CRM con embudo de ventas, notas y un siguiente paso.\",\"Companies organizing conversations with Piyion.\":\"Empresas que organizan sus conversaciones con Piyion\",\"The scope of each implementation depends on the company\u2019s process, team, and channels.\":\"El alcance de cada implementaci\u00f3n depende del proceso, el equipo y los canales de la empresa.\",\"Organized support, sales tracking, and WhatsApp broadcast campaigns.\":\"Atenci\u00f3n organizada, seguimiento de ventas y campa\u00f1as de difusi\u00f3n por WhatsApp.\",\"A stronger digital channel and continuity in sales conversations.\":\"Un canal digital m\u00e1s s\u00f3lido y continuidad en las conversaciones de venta.\",\"Digital support and chatbot assistance to guide requests.\":\"Atenci\u00f3n digital con apoyo de un chatbot para orientar las consultas.\",\"Automation of transactional processes and user support.\":\"Automatizaci\u00f3n de procesos transaccionales y atenci\u00f3n al usuario.\",\"Does Piyion connect Instagram and WhatsApp?\":\"\u00bfPiyion conecta Instagram y WhatsApp?\",\"Yes. The published Growth plan includes WhatsApp, web chat, Instagram, and Messenger. Activating each channel depends on its requirements and the agreed setup.\":\"S\u00ed. El plan Growth publicado incluye WhatsApp, chat web, Instagram y Messenger. La activaci\u00f3n de cada canal depende de sus requisitos y de la configuraci\u00f3n acordada.\",\"Yes. Piyion lets you assign conversations and keep history for multi-agent support, according to the users included in your plan.\":\"S\u00ed. Piyion permite asignar conversaciones y conservar el historial para que varias personas atiendan, seg\u00fan los usuarios incluidos en el plan.\",\"Does the CRM bring contacts from both channels together?\":\"\u00bfEl CRM re\u00fane contactos de ambos canales?\",\"Piyion lets you organize contacts and opportunities within the support workflow. During the demo, we review how contacts from your channels will be identified and followed up.\":\"Piyion permite organizar contactos y oportunidades durante la atenci\u00f3n. En la demo revisamos c\u00f3mo identificar los contactos de tus canales y darles seguimiento.\",\"Can Instagram comments be automated?\":\"\u00bfPuedo automatizar los comentarios de Instagram?\",\"Piyion offers automation for Instagram and Facebook comments to respond to interest generated by posts. We confirm the scope during implementation.\":\"Piyion ofrece automatizaci\u00f3n de comentarios en Instagram y Facebook para responder a quienes se interesan en una publicaci\u00f3n. Confirmamos el alcance durante la implementaci\u00f3n.\",\"Can Piyi AI help on these channels?\":\"\u00bfPiyi AI puede ayudar en estos canales?\",\"Piyi AI is included through credits in every plan. We review the available channels and flows for your operation according to the plan and agreed setup.\":\"Todos los planes incluyen cr\u00e9ditos para Piyi AI. Revisamos qu\u00e9 canales y flujos estar\u00e1n disponibles seg\u00fan tu plan y la configuraci\u00f3n acordada.\",\"How much does it cost to get started?\":\"\u00bfCu\u00e1nto cuesta empezar?\",\"The Growth plan is listed from USD 149 per month and includes WhatsApp, web chat, Instagram, and Messenger. Meta messaging fees are charged separately where applicable.\":\"El plan Growth se publica desde USD 149 al mes e incluye WhatsApp, chat web, Instagram y Messenger. Las tarifas de mensajer\u00eda de Meta se cobran por separado cuando correspondan.\",\"Do I need business accounts?\":\"\u00bfNecesito cuentas de empresa?\",\"Each channel must meet Meta\u2019s requirements and the setup of the accounts your company uses. Our team reviews your case before activation.\":\"Cada canal debe cumplir los requisitos de Meta y de las cuentas que utiliza tu empresa. Revisamos tu caso antes de la activaci\u00f3n.\",\"How do I request a demo?\":\"\u00bfC\u00f3mo solicito una demo?\",\"Complete the form. We will show you a support and CRM workflow with the channels you need.\":\"Completa el formulario y te mostraremos c\u00f3mo gestionar la atenci\u00f3n y el CRM con los canales que necesitas.\",\"Multi-agent WhatsApp\":\"WhatsApp multiagente\",\"Explore also\":\"Conoce tambi\u00e9n\",\"Piyion\u2019s WhatsApp AI chatbot\":\"el chatbot de Piyion con IA para WhatsApp\",\"For social comment automations, see\":\"Para automatizar comentarios en redes sociales, consulta\",\"our Instagram and Facebook comments guide\":\"nuestra gu\u00eda de comentarios de Instagram y Facebook\",\"Two channels. One team with context.\":\"Dos canales y un equipo que conoce el historial.\",\"Connect Instagram and WhatsApp support to the CRM and follow up on every opportunity.\":\"Conecta la atenci\u00f3n de Instagram y WhatsApp con el CRM para dar seguimiento a cada oportunidad.\"},\"en\":{\"\u2014Por favor, elige una opci\u00f3n\u2014\":\"\u2014Please choose an option\u2014\",\"Instagram y WhatsApp llegan a una misma operaci\u00f3n en la plataforma Piyion\":\"Instagram and WhatsApp conversations in one Piyion inbox\",\"Cada mensaje puede iniciar una oportunidad en la plataforma Piyion\":\"A message becomes a sales opportunity in Piyion\",\"De los comentarios a nuevas conversaciones en la plataforma Piyion\":\"Starting a conversation from a comment in Piyion\",\"CRM para Instagram y WhatsApp | Piyion\":\"CRM for Instagram and WhatsApp | Piyion\",\"Re\u00fane conversaciones en un CRM para Instagram y WhatsApp. Asigna chats, conserva el historial y organiza el seguimiento comercial con Piyion.\":\"Manage conversations in a CRM for Instagram and WhatsApp. Assign chats, keep history and organize sales follow-up with your team in Piyion.\"}}","_piyion_locale_content":"","_piyion_locale_excerpt":"","footnotes":""},"class_list":["post-5773","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CRM para Instagram y WhatsApp | Piyion<\/title>\n<meta name=\"description\" content=\"Re\u00fane conversaciones en un CRM para Instagram y WhatsApp. Asigna chats, conserva el historial y organiza el seguimiento comercial con Piyion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/piyion.com\/en\/crm-instagram-whatsapp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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