{"id":5774,"date":"2026-09-24T16:25:52","date_gmt":"2026-09-24T16:25:52","guid":{"rendered":"https:\/\/piyion.com\/?page_id=5774"},"modified":"2026-11-13T04:22:58","modified_gmt":"2026-11-13T04:22:58","slug":"atencion-cliente-whatsapp","status":"publish","type":"page","link":"https:\/\/piyion.com\/en\/atencion-cliente-whatsapp\/","title":{"rendered":"WhatsApp customer support for businesses"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"piyion-launch\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid pl-home vc_row-no-padding vc_row_1268892761\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-top vc_row_426424087\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_489418937\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<nav class=\"pl-nav\" aria-label=\"Navigation\"><a class=\"pl-logo\" href=\"https:\/\/piyion.com\/en\/\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-logo-oficial-aprobado.png\" alt=\"\" width=\"40\" height=\"40\">Piyion<\/a><\/p>\n<div class=\"pl-navlinks\"><a href=\"#solucion\">Solution<\/a><a href=\"#preguntas\">Questions<\/a><a href=\"#contacto\">Request a demo \u2197<\/a><\/div>\n<\/nav>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_489418937:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_426424087:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-hero vc_row_306594390\"><div class=\"wpb_column vc_column_container vc_col-sm-7 vc_column_1236667685\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-hero-copy\">\n<p class=\"pl-eye\">WHATSAPP CUSTOMER SUPPORT<\/p>\n<h1>WhatsApp customer support <span class=\"pl-accent\">for your whole team<\/span><\/h1>\n<p class=\"pl-lead\">Bring inquiries into one inbox, assign owners, and keep the history so you can respond consistently, even when the agent changes.<\/p>\n<div class=\"pl-checks\">\n<div class=\"pl-check\"><i>\u2713<\/i><span>Conversations with owners and shared history.<\/span><\/div>\n<div class=\"pl-check\"><i>\u2713<\/i><span>Notes, tags, and follow-up for each request.<\/span><\/div>\n<div class=\"pl-check\"><i>\u2713<\/i><span>Piyi AI for the first response, according to your plan.<\/span><\/div>\n<\/div>\n<div class=\"pl-actions\"><a class=\"pl-btn\" href=\"#contacto\">Improve my customer support <b aria-hidden=\"true\">\u2197<\/b><\/a><\/p>\n<div class=\"pl-price\">Plans from<strong>USD 99 \/ month<\/strong><\/div>\n<\/div>\n<p class=\"pl-fine\">The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1236667685:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"pl-form wpb_column vc_column_container vc_col-sm-5 vc_column_2016090374\" id=\"contacto\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"pl-eye\">SEE PIYION IN ACTION<\/p>\n<h2>See Piyion support in action<\/h2>\n<p class=\"pl-form-intro\">Tell us how many inquiries your team receives and what you need to improve. We will show you how to organize WhatsApp support.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5607-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"5607\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5774#wpcf7-f5607-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/5774#wpcf7-f5607-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5607\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5607-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"sh-cf7-body\"><p class=\"pf-price\">Plans from USD 99\/month \u00b7 No long-term commitment\n<\/p>\n<p class=\"piyion-contact-required\">Tell us how to contact you. The business details below are optional.\n<\/p>\n<p><label>Company *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"organization\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span><\/label>\n<\/p>\n<p><label>Your name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First and last name\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span><\/label>\n<\/p>\n<p><label>Work email *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"pf-correo\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"name@yourcompany.com\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><\/label>\n<\/p>\n<p><label>WhatsApp *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"whatsapp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+57 300 000 0000\" value=\"\" type=\"tel\" name=\"whatsapp\" \/><\/span><\/label>\n<\/p>\n<details class=\"piyion-brief\">\n\t<summary>Help us prepare your demo (optional)\n\t<\/summary>\n\t<p><label>Company website or Instagram<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"web\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"yourcompany.com\" value=\"\" type=\"text\" name=\"web\" \/><\/span><\/label>\n\t<\/p>\n\t<p><label>How many people handle chats today?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asesores\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-asesores\" aria-invalid=\"false\" name=\"asesores\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Solo yo\">Just me<\/option><option value=\"2 a 5 asesores\">2 to 5 agents<\/option><option value=\"6 a 15 asesores\">6 to 15 agents<\/option><option value=\"M\u00e1s de 15 asesores\">More than 15 agents<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>How many chats do you receive each day?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"chats\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-chats\" aria-invalid=\"false\" name=\"chats\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Menos de 20\">Fewer than 20<\/option><option value=\"20 a 50\">20 to 50<\/option><option value=\"51 a 150\">51 to 150<\/option><option value=\"M\u00e1s de 150\">More than 150<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>When do you want to implement?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tiempo\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-tiempo\" aria-invalid=\"false\" name=\"tiempo\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Esta semana\">This week<\/option><option value=\"Este mes\">This month<\/option><option value=\"En 1 a 3 meses\">In 1 to 3 months<\/option><option value=\"Solo estoy investigando\">I am just researching<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<p><label>Monthly budget for the platform<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"presupuesto\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"pf-presupuesto\" aria-invalid=\"false\" name=\"presupuesto\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Menos de USD 99\">Less than USD 99<\/option><option value=\"USD 99 a 199\">USD 99 to 199<\/option><option value=\"USD 200 a 500\">USD 200 to 500<\/option><option value=\"M\u00e1s de USD 500\">More than USD 500<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/details>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-puntaje\" value=\"\" type=\"hidden\" name=\"puntaje\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-segmento\" value=\"\" type=\"hidden\" name=\"segmento\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-gclid\" value=\"\" type=\"hidden\" name=\"gclid\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"pf-pagina\" value=\"\" type=\"hidden\" name=\"pagina\" \/>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"piyion-whatsapp-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"piyion-whatsapp-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I authorize contact by WhatsApp to respond to this request.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"I am interested\" \/>\n<\/p><\/div><input type=\"hidden\" name=\"piyion_form_language\" value=\"en\"><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_2016090374:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_306594390:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-proof vc_row_1406943258\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_822695001\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-proof-grid\">\n<div><span>One platform for your entire operation<\/span><strong>Support + team + automation<\/strong><\/div>\n<div><strong>+3.000<\/strong><span>connected users<\/span><\/div>\n<div><strong>+100<\/strong><span>companies use Piyion<\/span><\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_822695001:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1406943258:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div id=\"solucion\" class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-intro vc_row_743429019\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_397002638\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">RESPONDING IS ONLY THE BEGINNING<\/p>\n<h2>Every request needs an owner and a next step.<\/h2>\n<p>As volume grows, messages can get lost between shifts, agents, and devices. The customer experience depends on your team knowing who is handling each case, what happened before, and what still needs to be resolved.<\/p>\n<p>Piyion helps centralize WhatsApp, distribute conversations, keep the history, and follow up. Analytics help you understand operations and make better decisions.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_397002638:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_743429019:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_859163570\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_442540396\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">01 \/ ORGANIZE<\/p>\n<h2>One inbox for team support<\/h2>\n<p>Several agents need shared visibility to avoid duplicate replies and cases without follow-up.<\/p>\n<h3>Assignment and shared history<\/h3>\n<p>Distribute conversations, review their history, and use internal notes so another person can pick up with context.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_442540396:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_591469690\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">Assignment and shared history<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-chat.jpg\" alt=\"Shared team inbox in Piyion\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>One inbox for team support on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_591469690:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_859163570:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_288658003\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_237070906\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">02 \/ CONTINUE<\/p>\n<h2>From message to next step<\/h2>\n<p>Some inquiries are resolved with a reply; others need sales follow-up or another action.<\/p>\n<h3>Contacts and tasks in the CRM<\/h3>\n<p>Use tags, notes, and opportunities to organize cases that need follow-up. Your team can see each case&#8217;s status and owner.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_237070906:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_872680375\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">Contacts and tasks in the CRM<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-crm.jpg\" alt=\"Following up on a message in Piyion\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>From message to next step on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_872680375:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_288658003:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-feature vc_row_682898705\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_1595831130\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-reveal\">\n<p class=\"pl-eye\">03 \/ ASSIST<\/p>\n<h2>First response with Piyi AI<\/h2>\n<p>Repetitive questions and after-hours messages take up your agents&#8217; time.<\/p>\n<h3>Automation with a human handoff<\/h3>\n<p>Piyi can answer using configured knowledge, collect details, and pass the context to a person when needed, according to the plan and implementation.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1595831130:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_column_915747248\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<figure class=\"pl-shot pl-reveal\">\n<div class=\"pl-shot-label\">Automation with a human handoff<\/div>\n<div class=\"pl-frame\">\n<div class=\"pl-window\"><i><\/i><i><\/i><i><\/i><span>PIYION \u00b7 YOUR OPERATION<\/span><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-v3-chat.jpg\" alt=\"Initial customer support with Piyi AI in Piyion\" width=\"1200\" height=\"670\" loading=\"lazy\"><\/div><figcaption>First response with Piyi AI on the Piyion platform \u00b7 Piyion screenshot<\/figcaption><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_915747248:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_682898705:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_211191399\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_837390543\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">FROM DEMO TO DAILY OPERATIONS<\/p>\n<h2>How to organize your company&#8217;s support<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-steps\">\n<article class=\"pl-step\">\n<h3>Measure the starting point<\/h3>\n<p>We review channels, business hours, message volume, and how work is currently distributed.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Define owners<\/h3>\n<p>We agree on how conversations are assigned and escalated between agents.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Organize follow-up<\/h3>\n<p>We set up tags, notes, and stages for cases that need continued attention.<\/p>\n<\/article>\n<article class=\"pl-step\">\n<h3>Improve support<\/h3>\n<p>We review analytics and automation opportunities to improve service.<\/p>\n<\/article>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_837390543:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_211191399:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_290297244\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1916452954\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">COMPARE BEFORE YOU DECIDE<\/p>\n<h2>WhatsApp on its own vs. organized support with Piyion<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-table\">\n<table>\n<thead>\n<tr>\n<th>Need<\/th>\n<th>Separate workflow<\/th>\n<th>With Piyion<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th>Team<\/th>\n<td data-label=\"Operaci\u00f3n separada\">Each agent relies on their own view.<\/td>\n<td data-label=\"Piyion\">Shared inbox with assignment.<\/td>\n<\/tr>\n<tr>\n<th>Context<\/th>\n<td data-label=\"Operaci\u00f3n separada\">The customer repeats information when transferred to another person.<\/td>\n<td data-label=\"Piyion\">History and notes keep the conversation moving.<\/td>\n<\/tr>\n<tr>\n<th>Follow-up<\/th>\n<td data-label=\"Operaci\u00f3n separada\">Pending cases are reviewed manually.<\/td>\n<td data-label=\"Piyion\">Visible contacts, tags, and opportunities.<\/td>\n<\/tr>\n<tr>\n<th>Automation<\/th>\n<td data-label=\"Operaci\u00f3n separada\">Replies limited to the app&#8217;s built-in features.<\/td>\n<td data-label=\"Piyion\">Piyi AI available according to your plan.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1916452954:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_290297244:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_1344395002\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1716427400\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">CUSTOMER STORIES IN COLOMBIA<\/p>\n<h2>Companies organizing conversations with Piyion.<\/h2>\n<p>The scope of each implementation depends on the company&#8217;s process, team, and channels.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-grid four\">\n<article class=\"pl-case\"><span class=\"pl-tag\">SALES AND FOLLOW-UP<\/span><\/p>\n<h3>iCali<\/h3>\n<p>Organized support, sales tracking, and WhatsApp broadcast campaigns.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">DIGITAL SUPPORT<\/span><\/p>\n<h3>Panader\u00eda Montecarlo<\/h3>\n<p>A stronger digital channel and continuity in sales conversations.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">CHATBOT AND CHANNELS<\/span><\/p>\n<h3>Plater\u00eda Ram\u00edrez<\/h3>\n<p>Digital support and chatbot assistance to guide requests.<\/p>\n<\/article>\n<article class=\"pl-case\"><span class=\"pl-tag\">AUTOMATION<\/span><\/p>\n<h3>Emssanar EPS<\/h3>\n<p>Automation of transactional processes and user support.<\/p>\n<\/article>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1716427400:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1344395002:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div id=\"preguntas\" class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-faq vc_row_1656293460\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1738185821\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">ANSWERS TO HELP YOU DECIDE<\/p>\n<h2>Frequently asked questions<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<details>\n<summary>Can several agents handle WhatsApp?<\/summary>\n<p>Yes. Piyion offers multi-agent support with assignment and history, according to the number of users in your plan.<\/p>\n<\/details>\n<details>\n<summary>Does Piyion keep conversation history?<\/summary>\n<p>The platform lets your team view channel history and use internal notes so anyone can continue with context.<\/p>\n<\/details>\n<details>\n<summary>Can I measure how my team performs?<\/summary>\n<p>Piyion includes analytics to review support operations. During the demo, we can show the metrics available in your plan.<\/p>\n<\/details>\n<details>\n<summary>Can AI answer common questions?<\/summary>\n<p>Piyi AI can support the first response and answer using configured knowledge. Every plan includes AI credits; the scope depends on the plan and agreed setup.<\/p>\n<\/details>\n<details>\n<summary>Can I also use Instagram and Messenger?<\/summary>\n<p>Yes. These channels are included in Growth and higher plans, subject to connection requirements and each operation&#8217;s setup.<\/p>\n<\/details>\n<details>\n<summary>How much does Piyion cost?<\/summary>\n<p>Published plans start at USD 99 per month. The final price depends on users, channels, AI, and implementation scope. Meta fees are charged separately.<\/p>\n<\/details>\n<details>\n<summary>Can I integrate forms or internal processes?<\/summary>\n<p>Piyion offers integrations and webhooks. We define specific connections when reviewing your operation.<\/p>\n<\/details>\n<details>\n<summary>How do I get started?<\/summary>\n<p>Complete the form. Our team will review your inquiry volume and show you the right setup.<\/p>\n<\/details>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1738185821:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1656293460:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_2074225098\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1149843238\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-head pl-reveal\">\n<p class=\"pl-eye\">KEEP EXPLORING<\/p>\n<h2>Find the next answer for your operation.<\/h2>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-links\"><a href=\"https:\/\/piyion.com\/en\/whatsapp-multiagente\/\">Multi-agent WhatsApp<small>View content \u2197<\/small><\/a><a href=\"https:\/\/piyion.com\/en\/chatbot-whatsapp-ia\/\">Chatbot with Piyi AI<small>View content \u2197<\/small><\/a><a href=\"https:\/\/piyion.com\/en\/crm-whatsapp\/\">WhatsApp CRM<small>View content \u2197<\/small><\/a><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1149843238:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_2074225098:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row pl-close vc_row_1077579304\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_825640797\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"pl-close-panel pl-reveal\">\n<div class=\"pl-close-logo\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/piyion.com\/wp-content\/uploads\/2024\/05\/piyion-logo-oficial-aprobado.png\" alt=\"Piyion\" width=\"58\" height=\"58\"><\/div>\n<p class=\"pl-eye\">YOUR NEXT STAGE STARTS HERE<\/p>\n<h2>Give every conversation better support.<\/h2>\n<p>Give your team clear owners, context, and tools to support every customer.<\/p>\n<p><a class=\"pl-btn\" href=\"#contacto\">Improve my customer support <b aria-hidden=\"true\">\u2197<\/b><\/a><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_825640797:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1077579304:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid pl-row vc_row_1747945171\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_742202567\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<footer class=\"pl-footer\"><a href=\"https:\/\/piyion.com\/en\/\">Piyion \u00b7 Conversations. Team. Artificial intelligence.<\/a><a href=\"https:\/\/piyion.com\/en\/politica-de-privacidad\/\">Privacy policy<\/a><a href=\"https:\/\/piyion.com\/en\/blog\/\">Blog \u2197<\/a><a href=\"..\/terminos-y-condiciones\/\">Terms and conditions<\/a><a href=\"..\/politica-editorial\/\">Editorial policy<\/a><\/footer>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_742202567:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_1747945171:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<div class=\"vc_row wpb_row vc_row-fluid vc_row_448471209\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_column_1095155195\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<\/p>\n<section class=\"py-resource notranslate\" data-no-translation lang=\"en\">\n<h2>Five characteristics of useful customer service<\/h2>\n<ol>\n<li>Clarity about scope and missing information.<\/li>\n<li>An owner for each request.<\/li>\n<li>Continuity during handoffs.<\/li>\n<li>Confirmation of resolution and pending work.<\/li>\n<li>Respect for the customer\u2019s stated need.<\/li>\n<\/ol>\n<p>An instant greeting is not proof of resolution. Cross-channel continuity requires appropriate connections and recorded context. Review <a href=\"\/en\/2026\/06\/10\/medir-desempeno-atencion-al-cliente\/\">service metrics<\/a> and, where relevant, the <a href=\"\/en\/2026\/11\/10\/crm-clinicas-atencion-citas\/\">clinic administration workflow<\/a>.<\/p>\n<\/section>\n<p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .vc_column_1095155195:not(.vc_parallax):not(.jarallax) { overflow: center!important; position: relative; }<\/style><\/div><\/div><\/div><style type=\"text\/css\"> .vc_row_448471209:not(.vc_parallax) { overflow: center!important; position: relative; }<\/style><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Organiza la atenci\u00f3n al cliente por WhatsApp con varios asesores, historial, asignaci\u00f3n y automatizaci\u00f3n con IA desde Piyion.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_piyion_locale_copy":"{\"es_es\":{\"Automation\":\"Automatizaci\u00f3n\",\"WhatsApp CRM\":\"CRM para WhatsApp\",\"Navigation\":\"Navegaci\u00f3n\",\"Solutions\":\"Soluciones\",\"Solution\":\"Soluci\u00f3n\",\"Comparison\":\"Comparativa\",\"Questions\":\"Preguntas\",\"Request a demo \u2197\":\"Solicitar una demo \u2197\",\"Plans from\":\"Planes desde\",\"USD 99 \/ month\":\"USD 99 \/ mes\",\"SEE PIYION IN ACTION\":\"CONOCE PIYION EN ACCI\u00d3N\",\"One platform for your entire operation\":\"Una plataforma para toda tu operaci\u00f3n\",\"connected users\":\"usuarios conectados\",\"companies use Piyion\":\"empresas usan Piyion\",\"PIYION \u00b7 YOUR OPERATION\":\"PIYION \u00b7 TU OPERACI\u00d3N\",\"COMPARE BEFORE YOU DECIDE\":\"COMPARA ANTES DE DECIDIR\",\"Need\":\"Necesidad\",\"Teamwork\":\"Trabajo en equipo\",\"Sales follow-up\":\"Seguimiento comercial\",\"Campaigns\":\"Campa\u00f1as\",\"Visibility\":\"Visibilidad\",\"Meta policies\":\"Pol\u00edticas de Meta\",\"SALES AND FOLLOW-UP\":\"VENTAS Y SEGUIMIENTO\",\"DIGITAL SUPPORT\":\"ATENCI\u00d3N DIGITAL\",\"CHATBOT AND CHANNELS\":\"CHATBOT Y CANALES\",\"AUTOMATION\":\"AUTOMATIZACI\u00d3N\",\"ANSWERS TO HELP YOU DECIDE\":\"RESPUESTAS PARA DECIDIR\",\"Frequently asked questions\":\"Preguntas frecuentes\",\"How much does Piyion cost?\":\"\u00bfCu\u00e1nto cuesta Piyion?\",\"YOUR NEXT STAGE STARTS HERE\":\"TU SIGUIENTE ETAPA EMPIEZA AQU\u00cd\",\"Piyion \u00b7 Conversations. Team. Artificial intelligence.\":\"Piyion \u00b7 Conversaciones. Equipo. Inteligencia artificial.\",\"Privacy policy\":\"Pol\u00edtica de privacidad\",\"Terms and conditions\":\"T\u00e9rminos y condiciones\",\"Editorial policy\":\"Pol\u00edtica editorial\",\"Read guide \u2197\":\"Leer gu\u00eda \u2197\",\"View content \u2197\":\"Ver contenido \u2197\",\"Multi-agent WhatsApp\":\"WhatsApp multiagente\",\"WHATSAPP CUSTOMER SUPPORT\":\"ATENCI\u00d3N AL CLIENTE POR WHATSAPP\",\"WhatsApp customer support\":\"Atenci\u00f3n al cliente por WhatsApp\",\"for your whole team\":\"para todo tu equipo\",\"Bring inquiries into one inbox, assign owners, and keep the history so you can respond consistently, even when the agent changes.\":\"Re\u00fane las consultas en una bandeja, asigna responsables y conserva el historial para dar continuidad a la atenci\u00f3n, incluso cuando cambia el asesor.\",\"Conversations with owners and shared history.\":\"Conversaciones con responsables e historial compartido.\",\"Notes, tags, and follow-up for each request.\":\"Notas, etiquetas y seguimiento para cada solicitud.\",\"Piyi AI for the first response, according to your plan.\":\"Piyi AI para la atenci\u00f3n inicial, seg\u00fan tu plan.\",\"Improve my customer support\":\"Mejorar mi atenci\u00f3n al cliente\",\"The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.\":\"El alcance depende de tu plan y configuraci\u00f3n. Los cargos de mensajer\u00eda de Meta se cobran por separado cuando corresponda.\",\"See Piyion support in action\":\"Conoce la atenci\u00f3n con Piyion en acci\u00f3n\",\"Tell us how many inquiries your team receives and what you need to improve. We will show you how to organize WhatsApp support.\":\"Cu\u00e9ntanos cu\u00e1ntas consultas recibe tu equipo y qu\u00e9 necesitas mejorar. Te mostraremos c\u00f3mo organizar la atenci\u00f3n por WhatsApp.\",\"Support + team + automation\":\"Atenci\u00f3n + equipo + automatizaci\u00f3n\",\"RESPONDING IS ONLY THE BEGINNING\":\"RESPONDER ES SOLO EL COMIENZO\",\"Every request needs an owner and a next step.\":\"Cada solicitud necesita un responsable y un pr\u00f3ximo paso.\",\"As volume grows, messages can get lost between shifts, agents, and devices. The customer experience depends on your team knowing who is handling each case, what happened before, and what still needs to be resolved.\":\"Cuando crece el volumen, los mensajes pueden perderse entre turnos, asesores y dispositivos. La experiencia del cliente depende de que tu equipo sepa qui\u00e9n atiende cada caso, qu\u00e9 ocurri\u00f3 antes y qu\u00e9 falta por resolver.\",\"Piyion helps centralize WhatsApp, distribute conversations, keep the history, and follow up. Analytics help you understand operations and make better decisions.\":\"Piyion ayuda a centralizar WhatsApp, distribuir conversaciones, conservar el historial y dar seguimiento. Las anal\u00edticas permiten revisar la operaci\u00f3n y tomar decisiones.\",\"01 \/ ORGANIZE\":\"01 \/ ORGANIZA\",\"One inbox for team support\":\"Una bandeja para atender en equipo\",\"Several agents need shared visibility to avoid duplicate replies and cases without follow-up.\":\"Los asesores necesitan visibilidad compartida para evitar respuestas duplicadas y casos sin seguimiento.\",\"Assignment and shared history\":\"Asignaci\u00f3n e historial compartido\",\"Distribute conversations, review their history, and use internal notes so another person can pick up with context.\":\"Distribuye conversaciones, revisa su historial y utiliza notas internas para que otra persona pueda continuar con el contexto.\",\"One inbox for team support on the Piyion platform \u00b7 Piyion screenshot\":\"Bandeja compartida para atender en equipo \u00b7 Captura de Piyion\",\"02 \/ CONTINUE\":\"02 \/ CONTIN\u00daA\",\"From message to next step\":\"Del mensaje al siguiente paso\",\"Some inquiries are resolved with a reply; others need sales follow-up or another action.\":\"Algunas consultas se resuelven con una respuesta; otras necesitan seguimiento comercial u otra acci\u00f3n.\",\"Contacts and tasks in the CRM\":\"Contactos y tareas en el CRM\",\"Use tags, notes, and opportunities to organize cases that need follow-up. Your team can see each case's status and owner.\":\"Utiliza etiquetas, notas y oportunidades para organizar los casos que requieren seguimiento. Tu equipo puede revisar su estado y responsable.\",\"Use tags, notes, and opportunities to organize cases that need follow-up. Your team can see each case\u2019s status and owner.\":\"Utiliza etiquetas, notas y oportunidades para organizar los casos que requieren seguimiento. Tu equipo puede revisar su estado y responsable.\",\"From message to next step on the Piyion platform \u00b7 Piyion screenshot\":\"Del mensaje al siguiente paso en la plataforma \u00b7 Captura de Piyion\",\"03 \/ ASSIST\":\"03 \/ ASISTE\",\"First response with Piyi AI\":\"Atenci\u00f3n inicial con Piyi AI\",\"Repetitive questions and after-hours messages take up your agents' time.\":\"Las preguntas repetitivas y los mensajes fuera de horario requieren tiempo de tus asesores.\",\"Repetitive questions and after-hours messages take up your agents\u2019 time.\":\"Las preguntas repetitivas y los mensajes fuera de horario requieren tiempo de tus asesores.\",\"Automation with a human handoff\":\"Automatizaci\u00f3n con derivaci\u00f3n a una persona\",\"Piyi can answer using configured knowledge, collect details, and pass the context to a person when needed, according to the plan and implementation.\":\"Piyi puede responder con el conocimiento configurado, recopilar datos y pasar el contexto a una persona cuando sea necesario, seg\u00fan el plan y la implementaci\u00f3n.\",\"First response with Piyi AI on the Piyion platform \u00b7 Piyion screenshot\":\"Atenci\u00f3n inicial con Piyi AI en la plataforma \u00b7 Captura de Piyion\",\"FROM DEMO TO DAILY OPERATIONS\":\"DE LA DEMO A LA OPERACI\u00d3N DIARIA\",\"How to organize your company's support\":\"C\u00f3mo organizar la atenci\u00f3n de tu empresa\",\"How to organize your company\u2019s support\":\"C\u00f3mo organizar la atenci\u00f3n de tu empresa\",\"Measure the starting point\":\"Revisar el punto de partida\",\"We review channels, business hours, message volume, and how work is currently distributed.\":\"Revisamos los canales, los horarios, el volumen de mensajes y la distribuci\u00f3n actual del trabajo.\",\"Define owners\":\"Definir responsables\",\"We agree on how conversations are assigned and escalated between agents.\":\"Acordamos c\u00f3mo se asignan y se escalan las conversaciones entre asesores.\",\"Organize follow-up\":\"Organizar el seguimiento\",\"We set up tags, notes, and stages for cases that need continued attention.\":\"Configuramos etiquetas, notas y etapas para los casos que requieren continuidad.\",\"Improve support\":\"Mejorar la atenci\u00f3n\",\"We review analytics and automation opportunities to improve service.\":\"Revisamos las anal\u00edticas y las oportunidades de automatizaci\u00f3n para mejorar el servicio.\",\"WhatsApp on its own vs. organized support with Piyion\":\"WhatsApp por separado frente a una atenci\u00f3n organizada con Piyion\",\"Separate workflow\":\"Operaci\u00f3n por separado\",\"With Piyion\":\"Con Piyion\",\"Team\":\"Equipo\",\"Each agent relies on their own view.\":\"Cada asesor depende de su propia vista.\",\"Shared inbox with assignment.\":\"Bandeja compartida con asignaci\u00f3n.\",\"Context\":\"Contexto\",\"The customer repeats information when transferred to another person.\":\"El cliente repite informaci\u00f3n cuando pasa a otra persona.\",\"History and notes keep the conversation moving.\":\"El historial y las notas permiten continuar la conversaci\u00f3n.\",\"Follow-up\":\"Seguimiento\",\"Pending cases are reviewed manually.\":\"Los pendientes se revisan manualmente.\",\"Visible contacts, tags, and opportunities.\":\"Contactos, etiquetas y oportunidades visibles.\",\"Replies limited to the app's built-in features.\":\"Respuestas limitadas a las funciones de la aplicaci\u00f3n.\",\"Replies limited to the app\u2019s built-in features.\":\"Respuestas limitadas a las funciones de la aplicaci\u00f3n.\",\"Piyi AI available according to your plan.\":\"Piyi AI disponible seg\u00fan el plan.\",\"CUSTOMER STORIES IN COLOMBIA\":\"HISTORIAS DE CLIENTES EN COLOMBIA\",\"Companies organizing conversations with Piyion.\":\"Empresas que organizan sus conversaciones con Piyion.\",\"The scope of each implementation depends on the company's process, team, and channels.\":\"El alcance de cada implementaci\u00f3n depende de los procesos, el equipo y los canales de la empresa.\",\"The scope of each implementation depends on the company\u2019s process, team, and channels.\":\"El alcance de cada implementaci\u00f3n depende de los procesos, el equipo y los canales de la empresa.\",\"Organized support, sales tracking, and WhatsApp broadcast campaigns.\":\"Atenci\u00f3n organizada, seguimiento comercial y campa\u00f1as de difusi\u00f3n por WhatsApp.\",\"A stronger digital channel and continuity in sales conversations.\":\"Un canal digital m\u00e1s organizado y continuidad en las conversaciones comerciales.\",\"Digital support and chatbot assistance to guide requests.\":\"Atenci\u00f3n digital y apoyo de chatbot para orientar las solicitudes.\",\"Automation of transactional processes and user support.\":\"Automatizaci\u00f3n de procesos transaccionales y atenci\u00f3n a usuarios.\",\"Can several agents handle WhatsApp?\":\"\u00bfPueden varios asesores atender WhatsApp?\",\"Yes. Piyion offers multi-agent support with assignment and history, according to the number of users in your plan.\":\"S\u00ed. Piyion ofrece atenci\u00f3n multiagente con asignaci\u00f3n e historial, seg\u00fan la cantidad de usuarios de tu plan.\",\"Does Piyion keep conversation history?\":\"\u00bfPiyion conserva el historial de las conversaciones?\",\"The platform lets your team view channel history and use internal notes so anyone can continue with context.\":\"La plataforma permite consultar el historial del canal y utilizar notas internas para continuar con el contexto.\",\"Can I measure how my team performs?\":\"\u00bfPuedo medir el desempe\u00f1o de mi equipo?\",\"Piyion includes analytics to review support operations. During the demo, we can show the metrics available in your plan.\":\"Piyion incluye anal\u00edticas para revisar la operaci\u00f3n de atenci\u00f3n. Durante la demo podemos mostrarte las m\u00e9tricas disponibles en tu plan.\",\"Can AI answer common questions?\":\"\u00bfLa IA puede responder preguntas frecuentes?\",\"Piyi AI can support the first response and answer using configured knowledge. Every plan includes AI credits; the scope depends on the plan and agreed setup.\":\"Piyi AI puede apoyar la atenci\u00f3n inicial y responder con el conocimiento configurado. Todos los planes incluyen cr\u00e9ditos de IA; el alcance depende del plan y de la configuraci\u00f3n acordada.\",\"Can I also use Instagram and Messenger?\":\"\u00bfTambi\u00e9n puedo usar Instagram y Messenger?\",\"Yes. These channels are included in Growth and higher plans, subject to connection requirements and each operation's setup.\":\"S\u00ed. Estos canales est\u00e1n incluidos desde Growth, sujetos a los requisitos de conexi\u00f3n y a la configuraci\u00f3n de cada operaci\u00f3n.\",\"Yes. These channels are included in Growth and higher plans, subject to connection requirements and each operation\u2019s setup.\":\"S\u00ed. Estos canales est\u00e1n incluidos desde Growth, sujetos a los requisitos de conexi\u00f3n y a la configuraci\u00f3n de cada operaci\u00f3n.\",\"Published plans start at USD 99 per month. The final price depends on users, channels, AI, and implementation scope. Meta fees are charged separately.\":\"Los planes publicados empiezan en USD 99 al mes. El precio final depende de usuarios, canales, IA y alcance de implementaci\u00f3n. Los cargos de Meta se cobran por separado.\",\"Can I integrate forms or internal processes?\":\"\u00bfPuedo integrar formularios o procesos internos?\",\"Piyion offers integrations and webhooks. We define specific connections when reviewing your operation.\":\"Piyion ofrece integraciones y webhooks. Definimos las conexiones espec\u00edficas al revisar tu operaci\u00f3n.\",\"How do I get started?\":\"\u00bfC\u00f3mo empiezo?\",\"Complete the form. Our team will review your inquiry volume and show you the right setup.\":\"Completa el formulario. Nuestro equipo revisar\u00e1 tu volumen de consultas y te mostrar\u00e1 una configuraci\u00f3n adecuada.\",\"KEEP EXPLORING\":\"SIGUE EXPLORANDO\",\"Find the next answer for your operation.\":\"Encuentra la siguiente respuesta para tu operaci\u00f3n.\",\"Chatbot with Piyi AI\":\"Chatbot con Piyi AI\",\"Give every conversation better support.\":\"Mejora la atenci\u00f3n de cada conversaci\u00f3n.\",\"Give your team clear owners, context, and tools to support every customer.\":\"Dale a tu equipo responsables definidos, contexto y herramientas para atender a tus clientes.\"},\"en\":{\"\u2014Por favor, elige una opci\u00f3n\u2014\":\"\u2014Please choose an option\u2014\",\"Una bandeja para atender en equipo en la plataforma Piyion\":\"Shared team inbox in Piyion\",\"Del mensaje al siguiente paso en la plataforma Piyion\":\"Following up on a message in Piyion\",\"Atenci\u00f3n inicial con Piyi AI en la plataforma Piyion\":\"Initial customer support with Piyi AI in Piyion\",\"Atenci\u00f3n al cliente por WhatsApp en equipo | Piyion\":\"WhatsApp customer support for teams | Piyion\",\"Organiza la atenci\u00f3n al cliente por WhatsApp: asigna conversaciones, conserva el historial y da seguimiento desde una bandeja compartida en Piyion.\":\"Organize WhatsApp customer support: assign conversations, keep history and follow up from a shared inbox with your team in Piyion.\"}}","_piyion_locale_content":"","_piyion_locale_excerpt":"","footnotes":""},"class_list":["post-5774","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3n al cliente por WhatsApp en equipo | Piyion<\/title>\n<meta name=\"description\" content=\"Organiza la atenci\u00f3n al cliente por WhatsApp: asigna conversaciones, conserva el historial y da seguimiento desde una bandeja compartida en Piyion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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