{"id":5827,"date":"2026-10-23T00:55:11","date_gmt":"2026-10-23T00:55:11","guid":{"rendered":"https:\/\/piyion.com\/?p=5827"},"modified":"2026-11-04T21:10:48","modified_gmt":"2026-11-04T21:10:48","slug":"soporte-piyion-errores-correcciones","status":"publish","type":"post","link":"https:\/\/piyion.com\/en\/2026\/10\/23\/soporte-piyion-errores-correcciones\/","title":{"rendered":"Piyion support: issues, fixes and changes"},"content":{"rendered":"<div style=\"color: #575757; font-size: 18px; line-height: 1.8;\">\n<p style=\"margin: 0 0 24px;\">The <strong>Piyion support page<\/strong> keeps a record of development improvements, fixed bugs and changes to the integration with the official WhatsApp API. Each release covers the affected module, the reported behavior and the update communicated by the team.<\/p>\n<p style=\"margin: 0 0 24px;\">This page will be updated with confirmed development reports. The most recent updates will appear first, while earlier releases will retain their context. This lets you follow how the platform evolves and find useful information when reviewing an issue.<\/p>\n<div style=\"background: #f3efff; border-left: 4px solid #9b63ef; padding: 20px 24px; margin: 26px 0;\">\n<p style=\"margin: 0 0 24px;\"><strong>Consolidated period: October 10\u201321, 2026. Information updated through October 21, 2026, based on the support summary. Log edited on October 22, 2026. The history of previous periods remains available.<\/strong><\/p>\n<\/div>\n<h2 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">How to read Piyion support statuses<\/h2>\n<ul>\n<li>New: a feature added according to the report.<\/li>\n<li>Improved: an adjustment to an existing feature.<\/li>\n<li>Fixed: behavior reported as corrected by development.<\/li>\n<li>First version: a released feature whose use cases remain under validation.<\/li>\n<\/ul>\n<p style=\"margin: 0 0 24px;\">These statuses describe the information in the log. A change marked as fixed does not guarantee that every similar case has the same cause. If the behavior persists, report it with steps to reproduce it.<\/p>\n<h2 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Piyion support: changes from October 10\u201321, 2026<\/h2>\n<p style=\"margin: 0 0 24px;\"><strong>Information updated through October 21, 2026.<\/strong> This section covers the improvements and fixes ready to communicate from the October 10\u201321 summary. The period identifies the reporting window for Piyion support; it does not establish a separate deployment date for every change.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Tickets: second phase of development<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Phase 2 of 3.<\/strong> Created tickets can be saved as recoverable drafts. The main Tickets view also refreshes automatically every 15 seconds, and the change history provides clearer tracking.<\/p>\n<p style=\"margin: 0 0 24px;\">Options for configuring and editing fields and templates have also expanded, with adjustments to stages, types and attachments. A quick action lets users send templates to contacts associated with the ticket.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Page Builder: creating landing pages<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>New \u2014 Pages within Piyion.<\/strong> Page Builder also lets you create and publish landing pages from the platform. For example, you can connect an existing domain or use one provided by Piyion.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Shopify and WooCommerce: cart recovery<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>New \u2014 Recovery section.<\/strong> Stores connected through Shopify or WooCommerce have a dedicated section for recovering abandoned carts. This adds a specific management area alongside the data handling documented in the previous period.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Connection instructions.<\/strong> Instructions for connecting WooCommerce were added, following the guidance already available for Shopify.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Email and permissions: Piyion support improvements<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Email history.<\/strong> The history of email template sends was improved to make communications easier to track.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Access notices.<\/strong> Tickets and CRM show clearer notices when an agent tries to change settings reserved for administrators. This helps distinguish a permission restriction from a product fault.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Piyion support fixes<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Quick replies.<\/strong> Issues that prevented the creation of audio, text and multimedia quick replies were resolved.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Resolved \u2014 Phone searches.<\/strong> Phone search and normalization were adjusted to prevent false duplicates when locating contacts. This complements the character cleanup documented earlier.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Inactive user access.<\/strong> Sign-in validation prevents an inactive user from entering the platform. This fix applies to the check performed at sign-in.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Resolved \u2014 Creating template messages.<\/strong> An intermittent issue when creating template messages was also resolved. This fix is separate from the earlier adjustment for sending to contacts with active chats.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 PDFs in WhatsApp.<\/strong> The display of embedded PDF files in the WhatsApp channel of Piyion chatbots was fixed.<\/p>\n<h2 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Piyion support: progress from October 6\u20139, 2026<\/h2>\n<p style=\"margin: 0 0 24px;\">Information updated through October 9, 2026. This section covers progress communicated by support for the October 6\u20139 cycle. The date refers to the reporting period, not a new deployment date for each feature.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">CRM: Piyion support updates<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>New \u2014 Images and attachments.<\/strong> Sales management now supports files that keep supporting evidence alongside follow-up. The team can review the context of each activity without scattering files across tools.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Visual clarity.<\/strong> The presentation of CRM information was refined to make activities easier to read, review and update.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Tickets: first phase of development<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>New \u2014 Phase 1 of 3.<\/strong> Each ticket has an ID and a direct URL to simplify references and tracking. Drafts also preserve work in progress while a ticket is being written.<\/p>\n<p style=\"margin: 0 0 24px;\">The content for detailed responses now supports up to <strong>4,000 characters<\/strong> and includes rich text formatting. This release was the first phase of the Tickets improvements.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Mobile apps: Piyion support fixes<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>New \u2014 Tickets from chats and contacts.<\/strong> Tickets can be created and edited in the mobile apps from a conversation or a contact profile.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Android.<\/strong> The app no longer closes when a user tries to assign a chat to themselves.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 iOS.<\/strong> App crashes when opening the app or assigning a chat to oneself were fixed. These stability fixes are listed separately from the new Tickets actions.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">WhatsApp: connection and support improvements<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Channel connection.<\/strong> The authorization sequence for the WhatsApp channel was clarified to reduce ambiguity between steps.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Access to the official channel.<\/strong> The links for requesting chatbots and support from Piyion through the official WhatsApp support channel were updated.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Interactive menus.<\/strong> Options are displayed more clearly to guide the conversation. This adjustment applies only to Piyion chatbots that use interactive menus.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Integrations: contacts, tags and recovery<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>New \u2014 WhatsApp ID and tags.<\/strong> When creating or updating a contact with a phone number and country code, Piyion can build and store its WhatsApp ID. Responses also include tag names.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Zapier.<\/strong> The Labels selector retrieves the company\u2019s current tags, so automations can use the configuration in Piyion.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Shopify and WooCommerce.<\/strong> The integrations provide the buyer\u2019s phone number and store tags for the mobile number and label variables in the abandoned cart recovery template. The documented scope is data handling and transfer; no new trigger rules are being announced.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Chatbots: Piyion support review and fixes<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Preview and conditions.<\/strong> The editor separates responses, parameters, routes and events, with individual selection and scrolling. It also lets users choose the source and review numbered, independent or nested conditions. Conditions are not limited to multilingual cases.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Authorized editing.<\/strong> Authorized users can edit text and options in conditional responses, routes and events. They have an immediate preview and can restore individual responses without changing their logic.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed and improved \u2014 Flow map.<\/strong> Connection points were fixed and the map was rearranged from top to bottom. Parallel routes are separated, and long or returning connections run around the cards. The initial view, side navigation and connection details were also adjusted.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Platform: access control and traceability<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Access management.<\/strong> Controls were strengthened so user profiles can use the capabilities appropriate to their responsibilities. User creation records also provide context for support and administrative review.<\/p>\n<h2 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Piyion support: other documented changes from October<\/h2>\n<p style=\"margin: 0 0 24px;\">The following changes were already part of the general October log. They appear only once here, and the original report does not specify their deployment dates.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Tickets: statistics and documentation<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>New \u2014 Ticket statistics.<\/strong> An initial dashboard now shows reported, open or active, resolved and closed tickets. This makes it possible to review operations without opening each request individually.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Initial setup and Description.<\/strong> The documentation area was adjusted for long content and different screen sizes. For example, it is easier to record background information, steps to reproduce and the context of a request.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Conversations: history and continuity of support<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>First version \u2014 Active chats in history.<\/strong> A contact\u2019s history can show an active conversation and who is handling it. The team is still validating cases based on conversation status and how the conversation began.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Duplicate conversations.<\/strong> A behavior that could create several active conversations for the same contact and channel was fixed. When an active conversation exists, new events should remain linked to it. This reduces fragmentation in the history.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">WhatsApp: templates for contacts with active chats<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Sending from Templates.<\/strong> Sending to contacts who already have active conversations was restored. The settings let the team include or exclude them. Chat status therefore does not force a send; the team retains control over the selection.<\/p>\n<p style=\"margin: 0 0 24px;\">To review the campaign process, see the <a href=\"https:\/\/piyion.com\/en\/2026\/07\/09\/programar-envios-masivos-por-whatsapp-guia-completa-en-piyion\/\">guide to scheduled WhatsApp sends<\/a>. You can also learn about our <a href=\"https:\/\/piyion.com\/en\/envio-masivo-whatsapp\/\">messaging with the official API<\/a>.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Contacts: importing, deleting and exporting<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Visibility after import.<\/strong> An issue was resolved where the list appeared empty or failed to show new records correctly after importing a database.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Import process.<\/strong> The display of steps, statuses and results during an import was adjusted, giving users a clearer view of its progress.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Deletion reflected on screen.<\/strong> The interface now updates after a contact is deleted. Previously, the record could remain visible until the page was refreshed manually.<\/p>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed \u2014 Export by creation date.<\/strong> The exported file now reflects the selected date range and excludes records outside the requested period. This makes the filter and result more consistent.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Data quality: cleaning the phone field<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Fixed and prevented \u2014 Invisible characters.<\/strong> A specific case was fixed, and broader phone number cleanup was implemented. The adjustment covers creating, editing and importing contacts.<\/p>\n<p style=\"margin: 0 0 24px;\">The cleanup also removes invisible characters, nonstandard spaces, line breaks, tabs and control characters. This reduces inconsistencies before saving or using WhatsApp-related information.<\/p>\n<h3 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Access: email normalization<\/h3>\n<p style=\"margin: 0 0 24px;\"><strong>Improved \u2014 Sign-in.<\/strong> An email address is recognized as the same account regardless of letter case. Its value is normalized before validation.<\/p>\n<h2 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Piyion support and the official WhatsApp API<\/h2>\n<p style=\"margin: 0 0 24px;\">If an issue affects WhatsApp, record the channel, the action taken and the error code, if one appears. Then check the <a href=\"https:\/\/metastatus.com\/\">official status of Meta services<\/a> and the <a href=\"https:\/\/developers.facebook.com\/support\/bugs\/\">Meta error reporting tool<\/a>.<\/p>\n<p style=\"margin: 0 0 24px;\">These links are external resources. This log does not automatically copy their statuses or attribute a Piyion issue to Meta without verification. It is also useful to review the <a href=\"https:\/\/business.whatsapp.com\/policy\">WhatsApp Business policies<\/a> when analyzing message sends.<\/p>\n<h2 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">Open issues and follow-up<\/h2>\n<p style=\"margin: 0 0 24px;\">This log brings together changes confirmed for communication and is not an exhaustive list of issues. The case still under validation in the general log is the first version of active chats from contact history.<\/p>\n<p style=\"margin: 0 0 24px;\">When development confirms an open issue, its record should include the report date, module, symptom, status, temporary workaround if available and latest update. The fix can then link to its corresponding release.<\/p>\n<h2 style=\"color: #0c0843; font-weight: bold; line-height: 1.3; margin-top: 38px; margin-bottom: 22px;\">How to report an issue to Piyion support<\/h2>\n<p style=\"margin: 0 0 24px;\">To help the team review it, prepare the following details:<\/p>\n<ol>\n<li>Date, time and time zone when you observed the behavior.<\/li>\n<li>Module and channel, such as Tickets, contacts, conversations or WhatsApp.<\/li>\n<li>Steps to reproduce it: what action you took and in what order.<\/li>\n<li>Expected result and actual result.<\/li>\n<li>Error message or code, plus a screenshot without credentials or personal data.<\/li>\n<li>Frequency and impact: whether it happens every time, intermittently or only in one case.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 24px;\"><a href=\"https:\/\/piyion.com\/en\/piyion-inc-contacto\/\">Contact the Piyion support team<\/a> with that information. This article serves as a change log; the team handles the issue report separately.<\/p>\n<p style=\"margin: 0 0 24px;\">For a practical view of the features, visit <a href=\"https:\/\/piyion.com\/en\/2026\/10\/14\/actualizaciones-de-piyion\/\">Piyion updates<\/a>. This article complements that page with technical details of the fixes.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>This log brings together information about Piyion support, fixes and changes. It helps you understand the context of an issue and distinguish a published improvement from behaviour that still needs investigation in your account. Before reporting a problem, identify the affected screen, the steps needed to reproduce it and the expected outcome. Describe what happened without including passwords or private customer information. Those details support a clear request and make it easier to check whether a fix resolves your team&#8217;s specific case.<\/p>","protected":false},"author":5,"featured_media":5838,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_piyion_locale_copy":"{\"en\":{\"Soporte de Piyion: errores, correcciones y cambios\":\"Piyion support: issues, fixes and changes\"}}","_piyion_locale_content":"","_piyion_locale_excerpt":"{\"es_es\":\"Este registro re\u00fane informaci\u00f3n de soporte, correcciones y cambios de Piyion. Permite consultar el contexto de una incidencia y distinguir una mejora publicada de un comportamiento que todav\u00eda necesita revisi\u00f3n en tu cuenta. Antes de reportar un problema, identifica la pantalla afectada, los pasos para reproducirlo y el resultado esperado. Describe lo que ocurri\u00f3 sin incluir contrase\u00f1as ni datos privados de clientes. Esa informaci\u00f3n ayuda a plantear una consulta concreta y a comprobar despu\u00e9s si la correcci\u00f3n resuelve el caso de tu equipo.\",\"en\":\"This log brings together information about Piyion support, fixes and changes. It helps you understand the context of an issue and distinguish a published improvement from behaviour that still needs investigation in your account. Before reporting a problem, identify the affected screen, the steps needed to reproduce it and the expected outcome. Describe what happened without including passwords or private customer information. Those details support a clear request and make it easier to check whether a fix resolves your team's specific case.\",\"long_es_es\":\"El registro de soporte y correcciones de Piyion organiza cambios del producto para facilitar su consulta. El informe disponible re\u00fane novedades del periodo comprendido entre el 10 y el 21 de octubre de 2026 y distingue entradas nuevas, mejoras, correcciones y primeras versiones. Estas etiquetas ayudan a interpretar el tipo de cambio descrito, pero no sustituyen la lectura de cada detalle.\\n\\nEl periodo del informe tampoco indica por s\u00ed solo la fecha exacta de despliegue de todas sus entradas. En el registro se documentan ajustes relacionados con el trabajo en tickets, borradores y actualizaci\u00f3n de la interfaz, entre otros temas. La utilidad del archivo es permitir que una persona responsable de soporte encuentre el contexto de un cambio y lo relacione con una tarea o comportamiento observado.\\n\\nSi revisas una incidencia, compara la descripci\u00f3n del registro con los pasos que realiza tu equipo y comprueba el resultado en el flujo correspondiente. Una correcci\u00f3n documentada no significa que cualquier problema parecido tenga necesariamente la misma causa. Este archivo tambi\u00e9n sirve como referencia para comunicar cambios al equipo y preparar comprobaciones despu\u00e9s de una actualizaci\u00f3n.\\n\\nConsulta las entradas completas para distinguir una funcionalidad nueva de una mejora de comportamiento y conservar una referencia clara del informe que est\u00e1s revisando. As\u00ed puedes organizar el seguimiento sin atribuir a cada actualizaci\u00f3n efectos que el registro no describe.\",\"long_en\":\"Piyion's support and fixes log organizes product changes so that teams can review them in context. The available report covers October 10\u201321, 2026 and distinguishes new items, improvements, fixes and first versions. These labels help identify the type of change described, but reading the individual entry is still necessary.\\n\\nThe report's date range does not, by itself, establish the exact deployment date of every item it contains. Documented topics include work involving tickets, drafts and interface refresh behavior, among other changes. The archive helps a support lead find the background to an update and relate it to a specific task or observed behavior.\\n\\nWhen investigating an issue, compare the entry with the steps your team follows and check the result in the relevant workflow. A documented fix does not mean that every similar-looking problem necessarily has the same cause. The log also provides a reference for explaining changes to colleagues and preparing checks after an update.\\n\\nRead the full entries to distinguish a new capability from a change to existing behavior and retain a clear reference to the report being reviewed. This makes follow-up more precise without attributing effects to an update that the report does not describe. Use the archive alongside observations from your own operation when deciding what the team needs to verify.\"}","footnotes":""},"categories":[59],"tags":[],"class_list":["post-5827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soporte-y-correcciones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gu\u00eda de soporte Piyion: errores y soluciones<\/title>\n<meta name=\"description\" content=\"Consulta el soporte de Piyion: correcciones, mejoras y seguimiento de errores en la plataforma y la API oficial de WhatsApp.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/piyion.com\/en\/2026\/10\/23\/soporte-piyion-errores-correcciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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