{"id":913,"date":"2023-06-29T15:26:11","date_gmt":"2023-06-29T15:26:11","guid":{"rendered":"https:\/\/piyion.com\/?p=913"},"modified":"2026-11-04T21:31:34","modified_gmt":"2026-11-04T21:31:34","slug":"plataforma-multiagente-impulsada-por-ia-para-la-gestion-de-ventas","status":"publish","type":"post","link":"https:\/\/piyion.com\/en\/2023\/06\/29\/plataforma-multiagente-impulsada-por-ia-para-la-gestion-de-ventas\/","title":{"rendered":"AI-powered shared messaging for sales"},"content":{"rendered":"<p>Artificial intelligence already powers facial recognition on phones and chatbots on websites and messaging channels. This article looks at one business application: a shared messaging platform that brings sales, customer service and internal team conversations together.<\/p>\n<p>Millions of people use Facebook, Instagram, WhatsApp, Telegram and websites every day. These channels have become important for sales and marketing, and companies are using AI to reach and serve customers there.<\/p>\n<p>AI chatbots can answer common questions, offer assistance, collect relevant details and automate parts of a customer service process.<\/p>\n<h3><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">An AI-powered shared inbox across channels<\/span><\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">Businesses can connect a chatbot to a shared inbox. The bot handles the initial exchange, then multiple advisors can coordinate their responses and continue the conversation.<br \/>\n<\/span><\/p>\n<h5><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">Piyion is a company from Cali, Colombia. Its multichannel platform uses artificial intelligence <\/span><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">to handle initial requests, collect information and answer questions. When a person is needed, the platform can hand the conversation to advisors who coordinate with each other and the customer.<\/span><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\"> Agents bring different skills and experience. Assigning each request to the right person helps the team respond to what the customer needs.<\/span><\/h5>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">These tools let people communicate more naturally with automated systems.<\/span><\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">Provide consistent service across multiple messaging channels.<\/span><\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Piyi est\u00e1 aqu\u00ed para automatizar tu primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones.\\n\u2022\\nPiyi elevar\u00e1 conversaciones a los agentes de tu equipo cada que un cliente solicite atenci\u00f3n personalizada. \u00a1Mejora tu eficiencia y productividad con Piyion!\\n\u2022\\n\u2022\\n\u2022\\n#chatcenter #chatbot #piyion #chats #ventas #ai #multiagente #chatcommerce\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">Help customer service agents coordinate their work and respond more efficiently.<\/span><\/p>\n<p>In an interview with Blu Radio, Piyion founder and CEO Camilo Barco discusses how these technologies can make conversations with automated systems smoother and more personal, and how teams use them to improve service.<\/p>\n<p><strong>Blu 4.0 interview with Piyion\u2019s CEO (starts at 1:28:30)<\/strong><\/p>\n<p><a href=\"https:\/\/omny.fm\/shows\/blu-4-0\/innovar-las-empresas-por-medio-del-marketing-blu-4\/embed\">Listen to the Piyion interview on Blu Radio<\/a><\/p>\n<p><strong>Get in touch using the link below:<\/strong><\/p>\n<p><a href=\"https:\/\/piyion.com\/en\/\">Contact us!<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence already powers facial recognition on phones and chatbots on websites and messaging channels. This article looks at one&#8230;<\/p>","protected":false},"author":3,"featured_media":923,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_piyion_locale_copy":"{\"en\":{\"En la era digital en la que vivimos, la Inteligencia Artificial (IA) se ha convertido en una tecnolog\u00eda revolucionaria que est\u00e1 transformando r\u00e1pidamente diversos aspectos de nuestras vidas. Desde el reconocimiento facial en nuestros tel\u00e9fonos m\u00f3viles hasta los chatbots que interact\u00faan con nosotros en nuestros canales digitales y sitios web, la IA est\u00e1 presente en una amplia gama de aplicaciones y est\u00e1 impulsando el progreso en m\u00faltiples industrias. En este art\u00edculo, exploraremos el fascinante mundo de una Plataforma Multiagente impulsada por IA para la gesti\u00f3n de ventas, atenci\u00f3n al cliente y las comunicaciones internas del equipo de trabajo de una empresa.\":\"Artificial intelligence already powers facial recognition on phones and chatbots on websites and messaging channels. This article looks at one business application: a shared messaging platform that brings sales, customer service and internal team conversations together.\",\"Las redes sociales se han convertido en un canal crucial para las ventas y el marketing. Millones de personas utilizan plataformas como Facebook, Instagram, WhatsApp, Telegram y p\u00e1ginas web a diario, lo que ha llevado a las empresas a buscar formas innovadoras de aprovechar este vasto mercado. Una de las tecnolog\u00edas que ha revolucionado la forma en que las empresas venden en las redes sociales es la inteligencia artificial (IA).\":\"Millions of people use Facebook, Instagram, WhatsApp, Telegram and websites every day. These channels have become important for sales and marketing, and companies are using AI to reach and serve customers there.\",\"Los chatbots impulsados por IA se han vuelto cada vez m\u00e1s populares en las redes sociales como una herramienta de atenci\u00f3n al cliente automatizada. Estos programas de IA pueden responder preguntas frecuentes, brindar asistencia, recopilar informaci\u00f3n relevante de los usuarios y automatizar diversos procesos.\":\"AI chatbots can answer common questions, offer assistance, collect relevant details and automate parts of a customer service process.\",\"Plataforma chat center omnicanal y multiagente impulsada por IA :\":\"An AI-powered shared inbox across channels\",\"Una tendencia emergente es la integraci\u00f3n de chatbots en sistemas de chat multiagente. Esto permite combinar la capacidad de respuesta y adaptaci\u00f3n de los chatbots con la coordinaci\u00f3n y cooperaci\u00f3n entre m\u00faltiples agentes de chat. Esta integraci\u00f3n proporciona una experiencia conversacional m\u00e1s completa y eficiente.\":\"Businesses can connect a chatbot to a shared inbox. The bot handles the initial exchange, then multiple advisors can coordinate their responses and continue the conversation.\",\"Piyion trabaja con IA y es una empresa Cale\u00f1a referente de los avances en la interacci\u00f3n conversacional, una plataforma multicanal que integra Inteligencia artificial\":\"Piyion is a company from Cali, Colombia. Its multichannel platform uses artificial intelligence\",\"para automatizar la primera l\u00ednea de atenci\u00f3n al cliente, recolectar datos, brindar respuestas y elevar conversaciones a m\u00faltiples agentes de chat que interact\u00faan entre s\u00ed y con los usuarios finales para brindar una experiencia de conversaci\u00f3n m\u00e1s rica y din\u00e1mica.\":\"to handle initial requests, collect information and answer questions. When a person is needed, the platform can hand the conversation to advisors who coordinate with each other and the customer.\",\"Cada agente de chat puede tener habilidades y conocimientos espec\u00edficos, lo que permite una distribuci\u00f3n efectiva de tareas y una mejor respuesta a las necesidades de los usuarios.\":\"Agents bring different skills and experience. Assigning each request to the right person helps the team respond to what the customer needs.\",\"Estas soluciones permiten a las personas comunicarse con sistemas automatizados de manera m\u00e1s natural y efectiva.\":\"These tools let people communicate more naturally with automated systems.\",\"Ofrece una experiencia de atenci\u00f3n al cliente consistente y eficiente a trav\u00e9s de m\u00faltiples canales de chat.\":\"Provide consistent service across multiple messaging channels.\",\"Mejora la productividad y la colaboraci\u00f3n de los agentes de atenci\u00f3n al cliente.\":\"Help customer service agents coordinate their work and respond more efficiently.\",\"Camilo Barco fundador y CEO de Piyion nos cuenta en una entrevista para Blu radio como estas tecnolog\u00edas que han revolucionado la forma en que interactuamos con los sistemas automatizados. nos proporcionan una experiencia conversacional m\u00e1s fluida y personalizada, mejorando la satisfacci\u00f3n del usuario y la eficiencia en diferentes aplicaciones.\":\"In an interview with Blu Radio, Piyion founder and CEO Camilo Barco discusses how these technologies can make conversations with automated systems smoother and more personal, and how teams use them to improve service.\",\"Entrevista Blu 4.0 al CEO de Piyion (desdel el 1:28:30) :\":\"Blu 4.0 interview with Piyion\u2019s CEO (starts at 1:28:30)\",\"Escucha la entrevista de Piyion en Blu Radio\":\"Listen to the Piyion interview on Blu Radio\",\"Cont\u00e1ctate con nosotros dandole clic al siguiente link:\":\"Get in touch using the link below:\",\"Plataforma Multiagente impulsada por IA para la gesti\u00f3n de ventas - Piyion\":\"AI-Powered Shared Messaging for Sales and Customer Service | Piyion\",\"Plataforma multicanal y multiagente impulsada por IA para la gesti\u00f3n de ventas, atenci\u00f3n al cliente y comunicaciones\":\"See how an AI-powered shared inbox helps sales and customer service teams manage conversations across channels.\",\"Plataforma Multiagente impulsada por IA para la gesti\u00f3n de ventas\":\"AI-powered shared messaging for sales\"}}","_piyion_locale_content":"","_piyion_locale_excerpt":"","footnotes":""},"categories":[21],"tags":[26,30,32,31,33],"class_list":["post-913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips","tag-chat-center","tag-chatbot","tag-ia","tag-inteligencia-artificial","tag-ventas-digitales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plataforma Multiagente impulsada por IA para la gesti\u00f3n de ventas - Piyion<\/title>\n<meta name=\"description\" content=\"Plataforma multicanal y multiagente impulsada por IA para la gesti\u00f3n de ventas, atenci\u00f3n al cliente y comunicaciones\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/piyion.com\/en\/2023\/06\/29\/plataforma-multiagente-impulsada-por-ia-para-la-gestion-de-ventas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plataforma Multiagente impulsada por IA para la gesti\u00f3n de ventas - 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