COMPANIES HAVING BETTER CONVERSATIONS
Real results from Piyion customers
See how Colombian companies organize customer support, strengthen sales follow-up and automate WhatsApp processes.
These stories describe real uses published by Piyion. We share individual figures only when they have been validated and approved.
SEE PIYION IN ACTION
Let’s discuss your next result
Tell us where your operation gets stuck today. We will show you how Piyion can support your team.
ONE CHANNEL, VERY DIFFERENT CHALLENGES
Results begin when technology fits the process.
One business may need a more organized sales process; another may need continuous customer support; another may need campaigns that start conversations. Piyion connects WhatsApp, CRM, automation and AI to build the right operation for each case.
These examples show real platform use without assigning percentages or figures that have not been approved for publication. Their value is in showing the problem, the workflow and the capabilities put in place.
FOUR REAL OPERATIONS
Stories from companies using Piyion
Each implementation starts with a specific need and evolves with the team.
iCali
The challenge: support sales coming through WhatsApp without losing track of follow-up.
The approach: organized support, sales tracking, and broadcast campaigns.
Panadería Montecarlo
The challenge: strengthen an everyday channel for receiving and handling requests.
The approach: digital support and continuity for sales conversations on WhatsApp.
Platería Ramírez
The challenge: respond more consistently to requests from different channels.
The approach: digital support and chatbot assistance to collect information and guide users.
Emssanar EPS
The challenge: handle transactional processes and user inquiries at scale.
The approach: automation and support with a specialized team.
CASE / SALES
iCali: following up on sales conversations
When a sale starts on WhatsApp, continuity matters. The team needs to keep the context and know which contact needs another action.
Support, CRM and campaigns in one journey
The operation combines organized support, sales follow-up and broadcast campaigns to nurture opportunities and sustain the conversation after the first contact.
CASE / CUSTOMER SERVICE
Panadería Montecarlo: a more organized digital channel
WhatsApp is a natural contact point for customers who ask questions, buy or need information. As volume grows, organization becomes part of the experience.
Continuity for every conversation
Piyion helps strengthen the digital channel and organize sales conversations so the team can respond with context.
CASES / AUTOMATION
Platería Ramírez and Emssanar: purposeful automation
Repeated questions and transactions take time when everything depends on a person. Automation should guide users, gather information and escalate when needed.
Chatbot, processes and human team
Platería Ramírez uses chatbot support to continue requests across digital channels. Emssanar EPS applies automation to transactions and user support with a specialized team.
RESULTS WE CAN WORK TOWARD
What changes when the operation is connected
The exact outcome depends on each company’s volume, team, adoption and process. These are the operational improvements Piyion helps enable.
ORGANIZATION
Owners and context
The team can see who is handling a request, review the history and continue without starting over.
CONTINUITY
Visible follow-up
Opportunities and requests keep a next step through notes, tags and stages.
CAPACITY
Useful automation
Workflows handle repetitive tasks and hand the conversation to a person when the case requires it.
FROM NEED TO OPERATION
How we approach each implementation
Understand the journey
We review where contacts come from and where continuity is lost today.
Design the workflow
We define owners, stages, tags, automation and integrations.
We prepare the team
We configure the platform and train the people who will use it every day.
Observe and improve
The operation gains visibility to improve support, campaigns and follow-up.
AN ECOSYSTEM THAT CONNECTS
Connect channels, commerce, and automation.
Piyion can grow around your process and the tools your business already uses. Before setting up an integration, we define what information your team needs, when it should appear, and what action it should trigger. This makes every connection serve a real operational need as your volume grows.
CHANNELS
Conversations start in different places
Bring together support that starts on WhatsApp and connect other available channels so your team can work with a fuller view. Instagram, Facebook Messenger, and TikTok availability depends on your plan and agreed setup.
COMMERCE
Connect conversations with your operation
Integrations with tools such as Shopify let you build workflows where sales data and conversations work together. We will review what information should move and what actions your team needs to take.
AUTOMATION
Connect processes while keeping the human touch
APIs, webhooks, and connectors such as Zapier can link forms, systems, and tasks. Piyi AI helps answer questions, collect details, and hand the context to a person when a conversation needs specialized support.
ANSWERS TO HELP YOU DECIDE
Frequently asked questions
Which companies use Piyion?
Piyion works with more than 100 companies and over 3,000 users. Published stories include iCali, Panadería Montecarlo, Platería Ramírez and Emssanar EPS.
Is Piyion only for sales?
No. Depending on the setup you choose, the platform can support sales, customer service, technical support, campaigns and transactional processes.
What results can my company expect?
Piyion helps improve organization, visibility, continuity and customer support capacity. Quantitative results depend on each company’s volume, process, team and adoption.
Can you share figures for each customer story?
We publish individual figures only when they have been validated and approved. Our team can share approved references during the sales process.
Can I use Piyion with several agents?
Yes. Multi-agent support lets you assign conversations and keep the context, according to your plan.
Does Piyion include a CRM?
Yes. Piyion connects conversations with notes, tags, owners and stages to support sales follow-up.
Can I automate frequently asked questions?
Yes. Depending on your plan, workflows and Piyi AI can collect information, guide users and hand conversations to the human team.
How do I start a similar project?
Complete the form with your challenge, team size and approximate volume. We will review the best starting point and capabilities with you.
KEEP EXPLORING
Find the next answer for your operation.
YOUR NEXT STAGE STARTS HERE
Your business has plenty to talk about.
Tell us what you want to improve and learn how Piyion can connect your team’s support, campaigns, and follow-up.
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