WHATSAPP CUSTOMER SUPPORT
WhatsApp customer support for your whole team
Bring inquiries into one inbox, assign owners, and keep the history so you can respond consistently, even when the agent changes.
The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.
SEE PIYION IN ACTION
See Piyion support in action
Tell us how many inquiries your team receives and what you need to improve. We will show you how to organize WhatsApp support.
RESPONDING IS ONLY THE BEGINNING
Every request needs an owner and a next step.
As volume grows, messages can get lost between shifts, agents, and devices. The customer experience depends on your team knowing who is handling each case, what happened before, and what still needs to be resolved.
Piyion helps centralize WhatsApp, distribute conversations, keep the history, and follow up. Analytics help you understand operations and make better decisions.
01 / ORGANIZE
One inbox for team support
Several agents need shared visibility to avoid duplicate replies and cases without follow-up.
Assignment and shared history
Distribute conversations, review their history, and use internal notes so another person can pick up with context.
02 / CONTINUE
From message to next step
Some inquiries are resolved with a reply; others need sales follow-up or another action.
Contacts and tasks in the CRM
Use tags, notes, and opportunities to organize cases that need follow-up. Your team can see each case’s status and owner.
03 / ASSIST
First response with Piyi AI
Repetitive questions and after-hours messages take up your agents’ time.
Automation with a human handoff
Piyi can answer using configured knowledge, collect details, and pass the context to a person when needed, according to the plan and implementation.
FROM DEMO TO DAILY OPERATIONS
How to organize your company’s support
Measure the starting point
We review channels, business hours, message volume, and how work is currently distributed.
Define owners
We agree on how conversations are assigned and escalated between agents.
Organize follow-up
We set up tags, notes, and stages for cases that need continued attention.
Improve support
We review analytics and automation opportunities to improve service.
COMPARE BEFORE YOU DECIDE
WhatsApp on its own vs. organized support with Piyion
| Need | Separate workflow | With Piyion |
|---|---|---|
| Team | Each agent relies on their own view. | Shared inbox with assignment. |
| Context | The customer repeats information when transferred to another person. | History and notes keep the conversation moving. |
| Follow-up | Pending cases are reviewed manually. | Visible contacts, tags, and opportunities. |
| Automation | Replies limited to the app’s built-in features. | Piyi AI available according to your plan. |
CUSTOMER STORIES IN COLOMBIA
Companies organizing conversations with Piyion.
The scope of each implementation depends on the company’s process, team, and channels.
iCali
Organized support, sales tracking, and WhatsApp broadcast campaigns.
Panadería Montecarlo
A stronger digital channel and continuity in sales conversations.
Platería Ramírez
Digital support and chatbot assistance to guide requests.
Emssanar EPS
Automation of transactional processes and user support.
ANSWERS TO HELP YOU DECIDE
Frequently asked questions
Can several agents handle WhatsApp?
Yes. Piyion offers multi-agent support with assignment and history, according to the number of users in your plan.
Does Piyion keep conversation history?
The platform lets your team view channel history and use internal notes so anyone can continue with context.
Can I measure how my team performs?
Piyion includes analytics to review support operations. During the demo, we can show the metrics available in your plan.
Can AI answer common questions?
Piyi AI can support the first response and answer using configured knowledge. Every plan includes AI credits; the scope depends on the plan and agreed setup.
Can I also use Instagram and Messenger?
Yes. These channels are included in Growth and higher plans, subject to connection requirements and each operation’s setup.
How much does Piyion cost?
Published plans start at USD 99 per month. The final price depends on users, channels, AI, and implementation scope. Meta fees are charged separately.
Can I integrate forms or internal processes?
Piyion offers integrations and webhooks. We define specific connections when reviewing your operation.
How do I get started?
Complete the form. Our team will review your inquiry volume and show you the right setup.
KEEP EXPLORING
Find the next answer for your operation.
YOUR NEXT STAGE STARTS HERE
Give every conversation better support.
Give your team clear owners, context, and tools to support every customer.
Five characteristics of useful customer service
- Clarity about scope and missing information.
- An owner for each request.
- Continuity during handoffs.
- Confirmation of resolution and pending work.
- Respect for the customer’s stated need.
An instant greeting is not proof of resolution. Cross-channel continuity requires appropriate connections and recorded context. Review service metrics and, where relevant, the clinic administration workflow.
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