Piyion Blog: WhatsApp, sales and customer service
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Explore ecommerce and cart follow-up and the Piyion affiliate program. You can also visit the archive of our participation at Effix Medellín 2026; the event promotion has ended.
Find a guide by topic
Browse the complete WhatsApp and CRM guide library. All 137 articles are organized by topic and publication date, including older posts that no longer appear among the latest blog updates.
Start by identifying the task you want to improve: answering enquiries, coordinating several agents, following up on a sale or preparing a campaign. Use the blog categories to browse related posts and open the library when you also need to explore the historical archive.
CRM and sales guides help you review stages and next actions. Chatbot articles cover automated responses and support handled by people. For updates and support posts, check the publication date and compare each change with your own account before applying it across the team. If you cannot find a topic, use the menu search with a specific question about the task you are trying to complete.

Piyion support: issues, fixes and changes
Piyion’s support and fixes log organizes product changes so that teams can review them in context. The available report covers October 10–21, 2026 and distinguishes new items, improvements, fixes and first versions. These labels help identify the type of change described, but reading the individual entry is still necessary.
The report’s date range does not, by itself, establish the exact deployment date of every item it contains. Documented topics include work involving tickets, drafts and interface refresh behavior, among other changes. The archive helps a support lead find the background to an update and relate it to a specific task or observed behavior.
When investigating an issue, compare the entry with the steps your team follows and check the result in the relevant workflow. A documented fix does not mean that every similar-looking problem necessarily has the same cause. The log also provides a reference for explaining changes to colleagues and preparing checks after an update.
Read the full entries to distinguish a new capability from a change to existing behavior and retain a clear reference to the report being reviewed. This makes follow-up more precise without attributing effects to an update that the report does not describe. Use the archive alongside observations from your own operation when deciding what the team needs to verify.
