INSTAGRAM + WHATSAPP IN ONE WORKFLOW
CRM for Instagram and WhatsApp in one inbox
Handle Instagram and WhatsApp messages, keep the context for each contact, and turn conversations into opportunities for your team.
The scope depends on your plan and setup. Meta messaging fees are charged separately where applicable.
SEE PIYION IN ACTION
Organize your conversations
Tell us which channels your company uses and how many people respond. We will show you how to connect support with sales follow-up. The form shows Piyion’s base price; the Growth plan starts at USD 149/month.
CHANNELS WITH SHARED CONTEXT
Customers change channels. Your team keeps the conversation going.
A contact may comment on a post, write on Instagram, and then continue on WhatsApp. When each channel is separate, it is hard to know what was promised and who should respond.
Piyion brings digital support into one team workflow: assign conversations, keep channel history, and organize the next sales step in its CRM. Available channels depend on your plan and setup.
01 / CENTRALIZE
Instagram and WhatsApp in one workflow
Switching between apps wastes time and makes it harder for agents to coordinate replies.
Shared inbox for your team
Bring WhatsApp and Instagram support together according to your plan. Assign owners and view history to respond with more context.
02 / CONVERT
Every message can start an opportunity
A message saying ‘I would like more information’ needs a next step, not just a quick reply.
CRM connected to the conversation
Classify contacts, add notes, move opportunities through stages, and follow up in a process visible to sales and support.
03 / ENGAGE
From comments to new conversations
Posts generate interest that is lost if the team cannot respond and continue the conversation.
Comment automation
Piyion can automatically reply to Instagram and Facebook comments and continue the conversation in your workflow, according to the available setup.
FROM DEMO TO DAILY OPERATIONS
How to connect your channels with Piyion
Review your channels
We identify where messages arrive and how much volume each team receives.
Define owners
We agree on how conversations are assigned and what information the team needs to see.
Connect the CRM
We organize stages, tags, and follow-up actions for each opportunity.
We prepare the team
We validate the workflow and support your team’s daily use of the inbox.
COMPARE BEFORE YOU DECIDE
Separate channels vs. one Piyion workflow
| Need | Separate workflow | With Piyion |
|---|---|---|
| Support | Agents switch between apps. | Shared inbox for the included channels. |
| Ownership | It is hard to know who follows up on each case. | Assignment and visibility for the team. |
| History | Information scattered across chats. | Conversation context available on the platform. |
| Sales | Manual follow-up for each interested contact. | CRM, pipeline, notes, and a next step. |
CUSTOMER STORIES IN COLOMBIA
Companies organizing conversations with Piyion.
The scope of each implementation depends on the company’s process, team, and channels.
iCali
Organized support, sales tracking, and WhatsApp broadcast campaigns.
Panadería Montecarlo
A stronger digital channel and continuity in sales conversations.
Platería Ramírez
Digital support and chatbot assistance to guide requests.
Emssanar EPS
Automation of transactional processes and user support.
ANSWERS TO HELP YOU DECIDE
Frequently asked questions
Does Piyion connect Instagram and WhatsApp?
Yes. The published Growth plan includes WhatsApp, web chat, Instagram, and Messenger. Activating each channel depends on its requirements and the agreed setup.
Can several agents reply?
Yes. Piyion lets you assign conversations and keep history for multi-agent support, according to the users included in your plan.
Does the CRM bring contacts from both channels together?
Piyion lets you organize contacts and opportunities within the support workflow. During the demo, we review how contacts from your channels will be identified and followed up.
Can Instagram comments be automated?
Piyion offers automation for Instagram and Facebook comments to respond to interest generated by posts. We confirm the scope during implementation.
Can Piyi AI help on these channels?
Piyi AI is included through credits in every plan. We review the available channels and flows for your operation according to the plan and agreed setup.
How much does it cost to get started?
The Growth plan is listed from USD 149 per month and includes WhatsApp, web chat, Instagram, and Messenger. Meta messaging fees are charged separately where applicable.
Do I need business accounts?
Each channel must meet Meta’s requirements and the setup of the accounts your company uses. Our team reviews your case before activation.
How do I request a demo?
Complete the form. We will show you a support and CRM workflow with the channels you need.
KEEP EXPLORING
Find the next answer for your operation.
Explore also Piyion’s WhatsApp AI chatbot.
For social comment automations, see our Instagram and Facebook comments guide.
YOUR NEXT STAGE STARTS HERE
Two channels. One team with context.
Connect Instagram and WhatsApp support to the CRM and follow up on every opportunity.
Turn entry points into owned opportunities
A profile or post can lead visitors to a chat. Record identifiable source, need and next step. An opening message is useful context, not exact campaign attribution.
Does a link combine all my messages?
No. A link opens a conversation. Combined channel operation depends on platform connections, permissions and contracted capabilities.
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