The 7 best WhatsApp CRMs in Colombia
The 7 best WhatsApp CRMs in Colombia
The best WhatsApp CRM depends on your team size, sales process, integrations and budget. We compare seven options using public information to help you build a shortlist.
How we compared them
We reviewed official websites, available public pricing and each product’s stated focus. We did not test every implementation or rate support. Prices change, and many features depend on the plan, so use this list to prepare an evaluation, not to replace a demo.
Quick comparison
| Option | Focus | Public reference price |
|---|---|---|
| Piyion | CRM, WhatsApp, campaigns, multi-agent support and AI | From USD 99/month |
| B2Chat | Omnichannel support and WhatsApp | Basic WhatsApp USD 105/month |
| Treble | Conversational automation | Base SMB USD 399/month |
| Wolkvox | Omnichannel contact center | Request a quote |
| Kommo | Sales CRM with messaging | From USD 25/user/month |
| Simla | CRM for sales and ecommerce | From USD 99/month |
| respond.io | Multichannel inbox and automation | Published plans based on contacts/users |
1. Piyion
It brings conversations, assignment, pipeline, campaigns and Piyi AI together. It is a natural choice for teams that want local support in Colombia and a sales workflow connected to WhatsApp.
2–4. B2Chat, Treble and Wolkvox
B2Chat
A regional product with WhatsApp and customer service plans. Check the number of included users, add-ons and annual cost.
Treble
It focuses on agents and conversational automation. Its public starting price is higher; assess whether your volume and use case justify the investment.
Wolkvox
Its contact center approach may suit operations that also need voice and a broad suite. Request a defined scope to estimate implementation costs.
5–7. Kommo, Simla and respond.io
Kommo
A pipeline-focused CRM priced per user. It may appeal to teams whose sales process is the main priority.
Simla
It offers a WhatsApp CRM for commerce operations. Check user and phone number limits for each plan.
respond.io
It combines channels and automation; plans depend on active contacts and features. Compare costs during high-volume months.
Decision matrix
- Sales: pipeline, tasks, lost deal reasons and attribution.
- Customer service: SLAs, queues, transfers and supervision.
- Campaigns: segmentation, templates, scheduling and replies.
- AI: knowledge, escalation and response control.
- Implementation: onboarding, migration and time to launch.
- Total cost: platform, users, Meta, support and integrations.
How to run a useful trial
Run a trial with a real team, one phone number and a complete workflow for one or two weeks. Measure first response time, the share of chats assigned, overdue follow-ups and ease of supervision. An attractive demo cannot replace daily operations.
Put Piyion on your shortlist
See how CRM, multi-agent support, campaigns and AI work together on a platform designed to turn conversations into sales.
Frequently asked questions
Which WhatsApp CRM is the cheapest?
It depends on users, contacts, messages and integrations. Compare the total annual cost, not just the starting price.
Do they all use the official API?
Confirm this in the proposal and avoid unofficial connections that could put your operation at risk.
Which CRM works for a team of five agents?
Look for assignment, supervision, permissions and a plan whose cost does not grow unpredictably.
Does Piyion offer artificial intelligence?
Yes. Piyi AI is available from USD 299 per month, depending on scope.
Should I choose a general or specialized CRM?
A general CRM may work if your whole company already uses it; a specialized one can reduce friction in WhatsApp conversations.
Sources and review date
Content reviewed on September 19, 2026. Prices and policies may change; always confirm current rates for your account and country.
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