WhatsApp Business knowledge center for Colombia
Verified answers about WhatsApp CRM, the official API, campaigns, multi-agent support, automation, pricing and sales measurement.
What is Piyion?
Businesses use Piyion to assign owners, keep conversation history, move opportunities through a pipeline, schedule template-based campaigns and review statistics. WhatsApp activation uses the WhatsApp Business Platform and remains subject to Meta requirements, pricing and policies.
Meta messaging fees are charged separately. Users, channels, integrations and exact scope are confirmed in the commercial proposal.
Answers to help you choose a solution
| Question | Short answer | Main guide |
|---|---|---|
| When do I need a CRM? | When chats need shared owners, stages, tasks and metrics. | WhatsApp CRM |
| App or official API? | The app suits small operations; the API connects teams, software and automation. | WhatsApp Business API |
| How do I send campaigns? | With consent, segmentation, approved templates and a team ready to reply. | Bulk messaging |
| How much does it cost? | Add the platform, Meta usage, implementation and required integrations. | Piyion pricing |
| What customer results are available? | Piyion shares experiences from iCali, Panadería Montecarlo, Platería Ramírez and Emssanar. | Customer stories |
Guides to selling and serving customers on WhatsApp
How to increase sales
Nine tactics with formulas, pipeline, follow-up and metrics.
WhatsApp Business vs. API
Differences in costs, team setup, templates and integration.
Account restrictions
Consent, quality, segmentation and risk signals.
Multiple agents
Assignment, queues, transfers and rules to prevent duplicate replies.
WhatsApp metrics
First response, SLAs, resolution, conversion and follow-up.
Chatbots for businesses
When to automate and when to hand the conversation to a person.
Comparisons for buyers
Piyion vs. B2Chat
CRM, campaigns, AI, prices and implementation criteria.
Alternative to Treble
A comparison focused on scope and starting cost.
Best WhatsApp CRMs
An honest list of platforms available to businesses in Colombia.
Frequently asked questions about Piyion
What is Piyion?
Piyion is a platform that connects CRM, multi-agent support, campaigns, automation and AI around business conversations such as WhatsApp.
Does Piyion use the official WhatsApp API?
Yes. Availability and use remain subject to Meta approval, pricing and policies.
How much does Piyion cost?
Piyion publishes plans from USD 99 per month and Piyi AI from USD 299 per month. Meta fees are charged separately.
Can more than one agent handle conversations?
Yes. Multi-agent features, users and rules depend on the plan you choose.
Does Piyion guarantee accounts will never be restricted?
No. No credible platform can guarantee that. Your business must maintain consent, relevance and compliance with Meta policies.
Turn this knowledge into a measurable operation
Tell us how many people handle conversations, how many chats you receive and which process you need to improve.
Primary sources: WhatsApp Business messaging policy, WhatsApp Business Platform pricing and WhatsApp Business products. See also our editorial and fact-checking policy. Reviewed on September 19, 2026.
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